Derrick Addoh
Laurel,USA
Summary
Dynamic Jr. Cisco Network Engineer with proven expertise at Addoh & Company in technical troubleshooting and network performance optimization. Adept at managing VLANs and utilizing Wireshark for data analysis, I excel in collaborative environments, enhancing service delivery and achieving operational efficiency. Strong problem-solving skills drive my success in resolving complex network issues.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Network Technician
Addoh & Company
Laurel , MD
01.2021 - Current
- Analyze, troubleshoot, and correct network issues remotely and on-site.
- Successfully manage time and technical responsibilities, set accurate expectations, and meet deliverable deadlines while working in a team and information-sharing environment.
- Use Wireshark to capture and analyze network data; troubleshoot, diagnose and resolve issues related to network performance or security-related matters.
- Work with the IT Security Manager to include network monitoring, data protection, vulnerability scanning, log management, IDS/IPS.
- Install, configure, and maintain network services, equipment and devices supporting the WAN, LAN, Install, configure, maintain, & manage network security processes of ASA 5506 & 5510 Firewall CLI ASDM.
- Configure and maintain access controls lists (ACL), virtual local area network (VLAN) and policy-based routing via Cisco applications.
- Develop and maintain documentation relating to network design, data flow, hardware lifecycle, IP and VLAN scheme and support documents (utilizing MS Visio, Word, Excel).
- Install, maintain, and manage Cisco wireless infrastructure and work closely with managed wireless providers.
- Act as an escalation point for further assistance with incidents/requests.
- Perform various other tasks assigned from time to time.
Merchandiser Manager
COSTCO Warehouse
Silver Spring, MD
01.2014 - 01.2021
- Managing internal processes troubleshooting technical issues, and optimizing operations for improved productivity and efficiency.
- Escalated Member Concerns & Service: Resolved high-priority member issues ensuring exceptional service delivery and reducing response time by 20%.
- Collaborative Troubleshooting: Partnered with internal teams to identify and resolve system issues, escalating major incidents to technical management for rapid resolution.
- Incident Management: Oversaw management for production systems, quickly addressing critical issues to maintain business continuity and minimize disruptions.
- Staff Scheduling & Coverage: Optimized staffing schedules to ensure adequate coverage during peak times improving team performance and service availability.
- Process Improvement & Documentation: Developed and implemented process documentation for internal teams, streamlining backend system workflows and improving efficiency by 15%.
Field Service Technician
Metro Business Systems
Hyattsville, MD
01.2011 - 01.2013
- Field Support & Technical Troubleshooting: Leveraging tablet technology and field support techniques to manage work orders, diagnose equipment issues, and deliver customer solutions.
- Tablet Technology and Reporting: Utilized tablet technology to effectively manage work orders and generate detailed reports on field equipment issues, improving response time and service accuracy by 18%.
- Equipment Troubleshooting & Repair: Diagnosed and repaired hardware, operating systems, applications and peripheral devices, ensuring minimal downtime for client.
- Technical Support & Problem Solving: Facilitated troubleshooting by leveraging peer collaboration, manuals, technical support, and on-site customer assistance to resolve complex equipment malfunctions.
- Product Knowledge & Customer Relations: Maintained an in-depth understanding of products and services, fostering long-term customer relationships through exceptional service and technical expertise.
- Work Order Analysis & Service Delivery: Managed work orders, planned daily schedules, analyzed complaints, conducted tests, and resolved issues.
Floor Manager
COSTCO Warehouse
Silver Spring, MD
01.1999 - 01.2011
Education
Associates - Computer Electronic Communication
TESST College of Technology
Baltimore, MD01.2007
Skills
- Technical Troubleshooting
- Problem Diagnosis
- TCP/IP
- FTP
- Remote Connectivity
- BGP
- EIGRP
- Hardware Configurations
- Manage VLANs
- DHCP
- DNS
- IP addressing
- Windows
- Mac OS X
- Mobile Platform
- Software Installation
- MS Office
- Solar Winds
- Wireshark
- PowerShell
- Adobe
- ServiceNow
- Monitor LAN/WAN Connectivity
- Familiarity HTTP
- SSH Troubleshooting
- Port Configuration
- Upload IOS
Certification
- Google IT Support Professional Certificate, 05/01/22
- Cisco CCNA, 05/01/12
- CompTIA A+, 05/01/10
- Computer Electronics Certificate T0904, 05/01/07
Languages
English
Professional
Twi
Professional
Timeline
Network Technician
Addoh & Company
01.2021 - Current
Merchandiser Manager
COSTCO Warehouse
01.2014 - 01.2021
Field Service Technician
Metro Business Systems
01.2011 - 01.2013
Floor Manager
COSTCO Warehouse
01.1999 - 01.2011
Associates - Computer Electronic Communication
TESST College of Technology