Derrick Bagombeka
Ankeny,IA
Summary
Dynamic Senior Project Research Associate at Samasource with a proven track record in data analysis and project management. Expert in ensuring data accuracy and quality, I excel in training new hires and delivering actionable insights. My strong attention to detail and effective communication skills drive successful outcomes in research initiatives.
Overview
10
10
years of professional experience
Work History
Senior Project Research Associate
Samasource
06.2019 - 12.2024
- Managing information database to ensure accuracy and quality of research
- Demonstrating expertise in handling unique data analysis requests from a range of customers
- Reviewing data for deficiencies of errors, correcting any incompatibilities and checking output
- Providing critical analysis of study results to assist in interpretation and decision making
- Prepare document reporting statistical analysis and descriptive data to be used in research reports
- Conducting training for the new hires
Individual Contributor
ISON BPO Ug Ltd
08.2015 - 06.2019
- Electronic collection of qualitative and quantitative data and compiling it on an information system called in a timely and orderly manner
- Ensuring accuracy and completeness of data collected more data from secondary data sources through review of relevant documents
- Monitoring data quality which involves checking for validation and consistency in data
- Monitoring for compliance of the data entry process to ensure that it's in line with the standard operating procedures and requirements
- Preparing reports on reviewed data
- Conducting Training
BPO Executive /Customer Service Representative
TECHNOBRAIN BPO UGANDA LIMITED
Kampala, Kampala
01.2015 - 08.2015
- Data Entry, Quality Monitoring and Analysis
- Receiving calls coming into the call center from customers and solving their queries.
- Making daily reports of the feedback captured from customers.
- Receiving and handling customer queries on call
- Data clean up by resolving discrepancies in the data to ensure accuracy
- Calling newly connected customers and taking them through self service facilities offered by the Company
- Managing information database to ensure accuracy and quality of research
Education
Postgraduate Diploma - Project Planning and Management
Uganda Management Institute
09.2020
Development Studies -
Kyambogo University
Kampala02.2014
High School -
Nile High School
Mukono11.2009
Skills
- Attention to detail
- Problem solving
- Time management
- Project management
- Data analysis
- Effective communication
- Microsoft Word
- Data entry
- Customer service
References
Rogers Akabu
Samasource
+256-775770850
rogers.akabu@kla.samadc.org
Angel Komujuni
Samasource
+256-752603134
angel.komujuni@samasource.com
Timeline
Senior Project Research Associate
Samasource
06.2019 - 12.2024
Individual Contributor
ISON BPO Ug Ltd
08.2015 - 06.2019
BPO Executive /Customer Service Representative
TECHNOBRAIN BPO UGANDA LIMITED
01.2015 - 08.2015
Postgraduate Diploma - Project Planning and Management
Uganda Management Institute
Development Studies -
Kyambogo University
High School -
Nile High School
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