Derrick Bates, CSM
Information Technology Leader
McKinney,TX
Summary
Information Technology Business Partner with 17+ years’ progressive experience managing complex technical projects and delivering innovative software solutions; bringing expertise in:
Leadership & Development: Leads teams of 25 during the execution of IT functions, including new technologies, software development, infrastructure, architecture, and project management
Cross-Functional Collaboration: Collaborate with multiple stakeholders to define the current & future state of business processes, identifying issues and risks, suggesting mitigation strategies, and driving towards improved technology solutions Identifying
Cost-Savings: Investing internally and promoting from within increased morale and retention by 90% and saved me over $500K during my management career when compared to hiring externally and training costs
Track record of success includes providing leadership during a cross bank institutional application access for approximately 8.5K employees during the Iberiabank/First Horizon merger; overcame this challenge by developing a program, establishing procedures, and overseeing a ten member cross-functional team to provide strategic solutions while overcoming a backlog of 300+ outstanding requests.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Cloud Delivery Infrastructure Technology & Support Program Manager
TD Bank
Cherry Hill, NJ
01.2023 - 06.2023
- Led continuous improvement initiatives in business processes and tools to facilitate quick expansion and scalability; translated these improvements into JIRA stories and effectively utilized Kanban boards
- Created a weekly status report for the senior management team, providing an overview of the program's overall status, key performance indicators (KPIs), achievements, milestones, and potential risks
- Identified, assigned ownership, and executed a business strategy to integrate more than 92K network devices
- Through integration discovery efforts, identified gaps and proposed new technical design solutions that would result in annual savings of over $465K
Lead Applications Manager
Texas Capital Bank
Richardson, TX
03.2022 - 12.2022
- Technology delivery leader responsible for the successful delivery of application/software projects as well as the work of the team; directed a team of four business analysts while reporting to the engineering manager
- Applied consultative approach to plan, design, and implement new systems and product enhancements using Agile Scrum Methodology
- Reviewed and developed user stories in Azure DevOps that clearly articulate business requirements and desired capabilities
- Subject matter expert on ATMs and retail systems in order to dissect applications and data to identify application defects, deficiencies, and areas for improvement
- Collaborated with impacted stakeholders from internal department as well as senior leaders via recurring meetings to discuss and understand requirements, expectations, vision, priorities, resource constraints, and timeline that aligned with their portfolio strategy to help them meet strategic goals and objectives
- Supported the business line by investigating operations-related problems & inquiries and recommending, facilitating, and coordinating solutions
- Led vendor management activities for the applications owned & supported, including upgrades, enhancements, implementations, customer impacts, vendor oversight and management
- In a leadership capacity, spearheaded an ATM program/initiative aimed at identifying deficiencies and inefficiencies within ATMs and associated processes; as a result of collaborating with NCR and Consumer Banking, successfully rectified erroneous contracts and brought attention to the discontinuation of underutilized mobile ATMs that had been ineffective since 2019 and recognized a substantial cost savings for the company, exceeding $150K annually
IT Business Unit Solutions Manager
IBERIABANK
04.2019 - 03.2022
- Led a team of 13 IT professionals tasked with designing, implementing, and supporting software for 3K+ end users
- Executed software architecture projects and worked collaboratively with internal business stakeholders, clients, and vendors to gather requirements for implementations
- Increased overall project success by 25% by improving communication with Project Management Office (PMO) and reviewing project plans
- Identified a lack of cross-training, talent misalignment and negative work/life balance; implemented mentoring, cross-training, turnover & peer review programs to eliminate silos and bottlenecks as well as introduced 100% no contact policy when on vacation
- Efforts contributed to increasing productivity by 50%, internal promotions for three team members which saved over $125K in yearly salaries, bonuses, and benefits, in addition to growing the team from nine to 14
IT Business Unit Solutions Analyst
Iberiabank
Metairie, LA
10.2014 - 03.2022
- Collaborating with a team of 10 as the IT Technical Lead responsible for collaborating with the PMO to develop the scope and allocate technical resources within the application development lifecycle for new application systems
- Partnered with the PMO, Corios, Deloitte, SAS and an additional 10-member cross-functional team to implement $7M SAS Current Expected Credit Losses (CECL) model solution project over the course of three years as the Financial Accounting Standards Board (FASB) issued a new accounting standard for estimating allowances for credit losses
- Enhanced, overhauled and migrated the bank's risk and balance sheet management system from Bancware to Empyrean to provide enhanced reporting, greater transparency, faster model creation and Moody's Analytics integration resulting in $100k cost saving as well as 4 days per month time gain
- Received a promotion due to strong work ethic and leadership skills, as well as the ability to learn new technical concepts quickly
- Integrated new documentation and processes to create a productive Business Unit Solutions team; efforts eliminated confusion, improved communication and increased production
- Technical lead partnering with West Monroe Partners to implement a UI Path Robotic Process Automation application in Iberiabank’s environment to eliminate human errors, manual processes and ultimately save time and money
- Eliminated manual monitoring of the Loan Operations mailbox and quickly processed PPP loans to keep up with customer demands as well as prevented IBERIABANK from paying another company $75 processing fee per PPP loan applications and 240 manhours (six employees) weekly
- The loan process automation enabled the organization to process over 17K PPP loan applications automatically as well as a cost-savings of $1.275M in revenue over the course of three months.
Senior IT Developer/Analyst
Peoples Health
Metairie, LA
07.2012 - 10.2014
- Created SQL-stored procedures, SSIS packages, Crystal and SSRS reports for file automation processes to meet new project requests from the Pharmacy line of business due to a need to respond to audits quicker and requirement for on-demand reporting; automating streamlined business processes and eliminated manual effort, saving 10 hours per week of manual reporting and analysis work
- Revised, modularized and updated old code bases to modern development standards, reducing operating costs, and improving functionality.
- Devised and proposed solutions for new projects and enhancements to existing applications.
- Maintained and supported an in-house developed HR employee review and Pharmacy’s Provider Track applications utilizing .Net MS Visual Studio to update, optimize code and debug errors
- Developed SQL stored procedures to automate quarterly audits, resulting in eliminated errors by 15%, improved accuracy and significantly reduced turnaround time by 25
Education
BS - Computer Science
Xavier University of Louisiana
Skills
Process Improvementsundefined
Certification
Certified Scrum Master
Additional Information
- AppDynamics, Azure DevOps, Jira, Active Directory, C/C++ Programming, DNS, IBM Cognos Bi, IIS Admin, MS Office Suite, MS Project, MS Teams, MS Visual Studio, .Net Development, PowerShell, ServiceNow, SharePoint, Single Sign On (SSO), Solar Winds, SQL Scripting/Development, Windows Administration
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Fall seven times; stand up eight.
Japanese proverb
Timeline
Certified Scrum Master
04-2023
Cloud Delivery Infrastructure Technology & Support Program Manager
TD Bank
01.2023 - 06.2023
Lead Applications Manager
Texas Capital Bank
03.2022 - 12.2022
IT Business Unit Solutions Manager
IBERIABANK
04.2019 - 03.2022
IT Business Unit Solutions Analyst
Iberiabank
10.2014 - 03.2022
Senior IT Developer/Analyst
Peoples Health
07.2012 - 10.2014
BS - Computer Science
Xavier University of Louisiana
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