Derrick Biscorff
Baltimore,MD
Summary
Recent Information Technology graduate with hands-on experience configuring Windows and Linux virtual machines, troubleshooting network connectivity issues, and supporting technology-based solutions. Knowledgeable in Windows Server, VMware virtualization, networking fundamentals, and cloud platforms including AWS and Azure. Strong problem-solving and customer support skills developed through technical projects and professional experience. Seeking an Entry-Level System Administrator position.
Overview
1
1
year of professional experience
Work History
Sales Generalist
IKEA
Baltimore, MD
04.2025 - 02.2026
- Assisted customers using digital ordering and configuration systems, providing technical guidance and issue resolution.
- Utilized internal software tools to troubleshoot order and product-related issues.
- Maintained accurate customer records and documentation while managing multiple requests.
- Delivered excellent customer service by identifying problems and implementing effective solutions.
Education
Bachelor of Science - Information Technology
Towson University
Towson, MD08-2024
Skills
- Operating Systems: Windows 10/11, Windows Server, Ubuntu Linux
- Virtualization: VMware, Virtual Machine Deployment, System Configuration
- Networking: TCP/IP, LAN Configuration, IP Addressing, Static Routing, Cisco Packet Tracer
- Cloud Platforms: AWS, Microsoft Azure, Google Cloud Platform
- Programming: Python, JavaScript, HTML
- Technical Support: Troubleshooting, System Deployment, Hardware & Software Support, Documentation
Timeline
Sales Generalist
IKEA
04.2025 - 02.2026
Bachelor of Science - Information Technology
Towson University