Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Octavia Tay Boyd

Mocksville,NC

Summary

Recent graduate with foundational knowledge in Information Technology and hands-on experience gained through academic projects. Demonstrating strong teamwork, problem-solving, and time-management skills. Prepared to start a career and make meaningful contributions with commitment and drive. Seeking an entry-level IT Help Desk position to put into action the technical knowledge and soft skills that will add value to employer and team.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Sales Consultant

Windstream
03.2025 - Current
  • Delivered custom telecom solutions including VoIP, SD-WAN, and fiber internet to business clients
  • Managed a portfolio of strategic accounts, ensuring retention and upselling opportunities
  • Conducted needs-based consultations to align services with client goals
  • Collaborated with engineering and support teams to ensure seamless service delivery
  • Used Salesforce CRM to track leads, manage pipeline, and forecast revenue

Customer Service Rep

Connexus Resource Group
08.2024 - 03.2025
  • Handled 80+ inbound calls daily, resolving customer inquiries with professionalism and empathy
  • Provided product and service information, ensuring customer understanding and satisfaction
  • Documented interactions in CRM systems (e.g., Salesforce), maintaining accurate records
  • Collaborated with cross-functional teams to escalate and resolve complex issues
  • Participated in ongoing training to enhance service delivery and communication skills
  • Temporary Contract

Order Picker

Liberty Hardware
04.2022 - 06.2024
  • Collaborated with team members to ensure timely completion of orders during peak demand periods.
  • Excellent communication skills, both verbal and written.
  • Reduced order processing time with the use of RF scanning equipment and inventory management software.
  • Improved order accuracy by meticulously picking items according to pick list and packing slip requirements.
  • Contributed to overall warehouse efficiency by assisting in other areas such as receiving, stocking, or shipping when required.

Team Lead

Brakebush Brothers
02.2018 - 03.2022
  • Supervised sanitation team of 10–15 employees across multiple shifts
  • Scheduled and coordinated daily, weekly, and master sanitation tasks
  • Trained staff on chemical safety, PPE usage, and cleaning protocols
  • Ensured compliance with HACCP, USDA, and company sanitation standards
  • Inspected equipment post-cleaning for residue and proper reassembly
  • Maintained inventory of cleaning supplies and sanitation chemicals
  • Collaborated with QA and production teams to resolve sanitation issues

Supply Clerk 92Y

U.S Army
11.2007 - 02.2020
  • Maintained automated supply systems (e.g., GCSS-Army) for tracking equipment and supplies
  • Issued and received organizational property, ensuring accurate documentation
  • Conducted monthly cyclic and sensitive item inventories
  • Coordinated with SSA and DRMO/DLA for equipment turn-ins
  • Managed hand receipts and shortage annexes for property valued over $14M
  • Operated forklifts and other warehouse equipment for loading/unloading supplies
  • Ensured compliance with Army regulations and safety protocols

Education

Associate of Science - Computer Information Technology, Cyber Security

Davidson-Davie Community College
05-2026

Skills

  • Computer Languages and Applications: Microsoft Office Suite
  • Windows Operating Systems: XP, Vista, 7, 10, 11 and Windows Server
  • Linux Operating Systems: Ubuntu, Kali, Command Line (Terminal)
  • System Administration: OS Installations, Management, Virtualization (Virtualbox, VMWARE, KVM), Windows Active Directory, Webmin, System Accounts & Groups
  • Cisco Networking Academy: Configuring Routers, Switches, IP Addresses, OSI Model, TCP/IP, Subnetting, Packet Tracer, Client and Servers
  • Hardware, Software and Networking Troubleshooting: Repair, maintain and setup of desktops, laptops, printers, routers and switches
  • Cybersecurity: Understanding of Network Security Monitoring Tools, Encryption tools, Web Vulnerability Assessment (Port Scanning), Database Vulnerability, Penetration testing, Antivirus Software,Network Intrusion Detection
  • Device configuration
  • Software updates
  • Virus removal
  • Customer service
  • Data entry

Certification

Studying for the Comptia ITF+ / CompTIA Security+ / CompTIA A+ Cisco CCNA / Certification

Timeline

Sales Consultant

Windstream
03.2025 - Current

Customer Service Rep

Connexus Resource Group
08.2024 - 03.2025

Order Picker

Liberty Hardware
04.2022 - 06.2024

Team Lead

Brakebush Brothers
02.2018 - 03.2022

Supply Clerk 92Y

U.S Army
11.2007 - 02.2020

Associate of Science - Computer Information Technology, Cyber Security

Davidson-Davie Community College

Similar Profiles

CREATE PROFILE
Octavia Tay Boyd