Ashley Shaw
Sebring
Summary
Recognized for enhancing client satisfaction and driving revenue growth in healthcare and automotive sales. Strong ability to analyze customer needs and provide tailored solutions, fostering long-term relationships and ensuring repeat business.
Overview
1
1
Certification
24
24
years of professional experience
Work History
Sales Consultant
Allstar Car Sales
Sebring
02.2025 - Current
- Assisted customers in selecting vehicles that meet their needs and preferences.
- Developed strong relationships with clients through effective communication and follow-ups.
- Conducted product demonstrations to showcase vehicle features and benefits.
- Collaborated with finance team to facilitate customer financing options and approvals.
- Utilized dealership software to manage customer interactions and track sales progress.
- Provided training to new sales staff on dealership processes and product knowledge.
- Participated in promotional events to increase brand visibility and attract potential buyers.
- Resolved customer concerns promptly to enhance overall satisfaction with the buying experience.
- Analyzed customer needs and identified solutions to meet their requirements.
- Worked with fellow sales team members to achieve group targets.
- Developed and maintained relationships with clients to increase sales revenue.
- Increased revenue by skillfully upselling and closing customer sales and driving product benefits around client needs.
- Analyzed customer needs and preferences to recommend appropriate products.
- Provided detailed product information to customers, including features, prices, and availability.
- Performed cold calls to prospective customers to introduce company offerings.
- Listened to customers to understand needs and refer to optimal services.
- Greeted incoming customers and provided expert sales and service to drive revenue.
- Participated in regular training sessions on new products, services, and industry trends.
- Demonstrated products in effort to show potential buyers benefits and advantages and encourage purchases.
- Boosted client satisfaction ratings by offering proactive resolution ideas while driving actionable responses to questions, concerns or challenges.
- Landed new customer accounts through consistent combination of perseverance, dedicated cold calling, and exceptional service.
- Maintained accurate records of all sales activities in the CRM system.
- Addressed customer questions and concerns regarding products and services.
- Developed key customer relationships to increase sales.
- Negotiated deals and handled complaints or objections.
Medical Assistant
Sebring NP Services
Sebring
02.2024 - 02.2025
- Assisted healthcare providers with patient examinations and treatments.
- Managed patient records using electronic health record systems.
- Scheduled patient appointments and coordinated follow-up visits.
- Prepared treatment rooms by cleaning and restocking supplies.
- Performed basic laboratory tests and collected specimens for analysis.
- Educated patients on medication usage and health management strategies.
- Supported front office operations, including insurance verification and billing inquiries.
- Maintained confidentiality of patient information in compliance with regulations.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered injections, medications and treatments as directed by the physician.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Measured vital signs and took medical histories to prepare patients for examination.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Documented notes during patient visits.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Scheduled appointments for patients via phone and in person.
- Collected samples from patients for laboratory testing purposes.
Sales Consultant
Alan Jay Nissan
Sebring
02.2022 - 02.2024
- Assisted customers in selecting vehicles that meet their needs and preferences.
- Developed strong relationships with clients through effective communication and follow-ups.
- Conducted product demonstrations to showcase vehicle features and benefits.
- Collaborated with finance team to facilitate customer financing options and approvals.
- Utilized dealership software to manage customer interactions and track sales progress.
- Provided training to new sales staff on dealership processes and product knowledge.
- Participated in promotional events to increase brand visibility and attract potential buyers.
- Resolved customer concerns promptly to enhance overall satisfaction with the buying experience.
- Analyzed customer needs and identified solutions to meet their requirements.
- Worked with fellow sales team members to achieve group targets.
- Developed and maintained relationships with clients to increase sales revenue.
- Increased revenue by skillfully upselling and closing customer sales and driving product benefits around client needs.
- Analyzed customer needs and preferences to recommend appropriate products.
- Provided detailed product information to customers, including features, prices, and availability.
- Performed cold calls to prospective customers to introduce company offerings.
- Listened to customers to understand needs and refer to optimal services.
- Greeted incoming customers and provided expert sales and service to drive revenue.
- Generated sales across complete sales cycle process from prospecting through contract negotiations and closings.
- Participated in regular training sessions on new products, services, and industry trends.
- Demonstrated products in effort to show potential buyers benefits and advantages and encourage purchases.
Marketing Director
THE PALMS OF SEBRING
Sebring
06.2022 - 01.2023
- Marketing to the Public
- Assisting with the transition of residents from their home setting to the AL
- Review of financial records
- Review of contracts
- Brainstorming ideas of how to accomplish goals
- Tours
- Cold calls
- Following up with leads
- Emailing
- Faxing
- Excel
- Word document
- Attend marketing meetings
- Working closely with the Physicians to ensure the proper documentation was received for the admissions coming in.
Administrator
Southern Lifestyles Senior Living Center
Lake Placid
12.2007 - 06.2021
- ALF Core Training, Budgeting, Managing, Supervising, overseeing the operation of the Assisted living facility.
- Background screening, hiring process, schedule overview, rules and regulations, policy and procedures, marketing.
- Coordinated administrative tasks for daily operations at senior living facility.
- Managed scheduling and communication for staff and resident activities.
- Documented resident information and maintained accurate records in digital systems.
- Assisted with onboarding new employees and training on facility policies.
- Oversaw supply inventory, ensuring availability of essential materials for staff.
- Facilitated meetings between staff, residents, and families to address concerns.
- Implemented filing systems to organize resident documents and improve accessibility.
- Supported compliance with health regulations and safety standards throughout the center.
- Provided general administrative support to staff members.
- Monitored emails, sorted mail and distributed correspondence accordingly.
- Performed data entry tasks into computer databases from paper documents.
- Answered incoming calls and responded to customer inquiries.
- Maintained filing system for important documents such as contracts and invoices.
- Ensured that all paperwork was completed accurately before submission deadlines.
- Checked office stock to determine supply levels and maintain inventory.
- Responded promptly to customer complaints in a professional manner.
- Followed up with customer accounts to resolve unpaid or past due accounts.
- Improved office organization by developing filing system and customer database protocols.
Caregiver/Personal Assistant
Sunny Hills ALF
Sebring
03.2002 - 11.2007
- ADL's of residents, assisting residents with supervision of medication administration, laundry, bathing, general light housekeeping.
Education
General Studies - High school diploma
Stepping Stones
Odessa, FL06-2015
Skills
- Grammar Experience
- Professional development support
- Restaurant experience
- Patient service
- Business development
- Geriatrics
- Sales negotiation
- Crisis management
- Objection handling
- Team leadership
- Accounts Receivable
- Office maintenance scheduling
- Multiline phone systems
- Customer service
- Research
- Working with individuals with disabilities
- Conflict Management
- Salesforce
- Nursing department supervision
- Outbound calling
- Attention to detail
- Customer relationship management
- QuickBooks
- Computer operation
- Team management
- Maintaining patient confidentiality
- Public relations
- Hotel experience
- Budgeting
- Financial Report Writing
- Human Resources
- Marketing management
- Bartending
- Automotive sales
- Office activity coordination
- Accounting
- Accounting and finance experience
- Healthcare management
- Instructor-led training
- Point-Click Care
- Hospice care
- Employee Orientation
- Heavy lifting
- EMR Systems
- Interviewing
- FMLA
- Office experience
- Phone etiquette
- Fine dining experience
- Account Reconciliation
- Outpatient
- Time management
- Appointment scheduling
- Assisted living
- Clinic experience
- Financial management
- Senior leadership
- Accounts payable
- Office building security management
- Inside sales
- Food safety
- Zoom
- CRM software
- Sales lead qualification
- Home Care
- Providing care for clients
- Phone communication
- Cash handling
- B2B sales
- Long term care experience
- Medication Administration
- Property management tools
- Medical scheduling
- Mobile applications
- Negotiation
- Windows
- Recruiting
- Typing
- Strategic Planning
- Forecasting
- Front desk
- Food service
- Medical terminology
- Skilled nursing facility
- Team supervision
- Electronic health records management
- Organizational skills
- Microsoft Outlook
- Management
- Productivity software
- Corporate finance
- Decision making
- Industry trends
- Event planning
- Medical records
- Medical administrative support
- Medical office experience
- Sales
- Communication skills
- Sales management
- Serving
- Medical office management
- Senior care
- EHR systems
- Pricing
- Office record organization
- Office equipment management
- Medical receptionist
- Problem-solving
- Negotiation tactics
- Lead generation
- Conflict resolution
- Prospecting skills
- Cold calling
- Prospect qualification
- Sales strategies
- Leads prospecting
- Demonstrations
- Customer liaison
- Sales proposal creation
- Closing techniques
- Contract negotiation and closing tactics
- CRM proficiency
- Exceeds sales goals
- Community networking
- Account management
- On-site product demonstrations
Certification
- Driver's License
- ALF Core, 07/01/15, Rules and Regulations of an Assisted Living Facility
- Residential Care/Assisted Living Administrator
- Residential Care Facilities for the Elderly Administrator
Awards
Quality of Care Bronze Award, 06/01/21, Assisted Living Facility Quality of Care Award.
Additional Information - Authorized To Work
Authorized to work in the US for any employer
Personal Information
Willing To Relocate: Anywhere
Timeline
Sales Consultant
Allstar Car Sales
02.2025 - Current
Medical Assistant
Sebring NP Services
02.2024 - 02.2025
Marketing Director
THE PALMS OF SEBRING
06.2022 - 01.2023
Sales Consultant
Alan Jay Nissan
02.2022 - 02.2024
Administrator
Southern Lifestyles Senior Living Center
12.2007 - 06.2021
Caregiver/Personal Assistant
Sunny Hills ALF
03.2002 - 11.2007
General Studies - High school diploma
Stepping Stones