LETISHA MCDONALD
Roswell,NM
Summary
Self-motivated, medical service professional with 5 years’ experience providing thorough and skillful support. Adept at accomplishing multiple tasks simultaneously and working well under pressure. Highly organized, reliable, with strong communication skills.
Leasing professional with solid track record in managing tenant relations and lease agreements. Proven ability to maintain high occupancy rates and improve tenant satisfaction. Team-oriented with focus on adaptability and achieving results while leveraging strong communication and organizational skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Leasing Consultant
Spring River
Roswell, NM
04.2025 - Current
- Facilitated lease signings and renewals, ensuring compliance with company policies.
- Developed strong relationships with residents, enhancing community engagement and satisfaction.
- Conducted property tours, effectively showcasing amenities and features to potential tenants.
- Managed tenant inquiries and concerns, providing prompt resolutions to enhance retention rates.
- Collaborated with marketing team to promote available units through online listings and social media platforms.
- Implemented process improvements in leasing operations, increasing efficiency in application processing and onboarding procedures.
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Verified tenant incomes and other information before accepting lease applications.
- Increased tenant satisfaction by promptly addressing concerns and resolving issues.
- Responded to requests and scheduled appointments for property showings.
- Assisted with property management tasks, ensuring timely completion of maintenance requests and rent collections.
- Maintained high occupancy rates through effective marketing strategies and excellent customer service.
- Collected rent and tracked resident payments and information in computer system.
- Streamlined the application process for prospective tenants, reducing wait times and increasing efficiency.
- Developed strong relationships with local businesses, creating partnerships that benefited both parties.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Maintained organized files on all current and past tenants, allowing for efficient retrieval of information when needed.
- Improved overall property appearance by coordinating regular inspections and suggesting necessary improvements.
- Assisted in budget preparation for leasing activities, aligning with property management financial goals.
- Delivered emergency 24-hour on-call service for tenants on building issues.
Business Office Manager
Mission Arch Care Center
Roswell,NM
06.2023 - 04.2025
- Manage patient/resident trust funds and maintain confidential files in compliance with state and federal regulations.
- Meet with patients/residents upon admission and discharge to explain financial obligations.
- Responsible for ensuring policy & procedure compliance. Benefits.
- The Accounting Intern will learn and perform a scope of work involving maintaining or managing the general accounting functions in accordance with GAAP, the FAR and Government contracts specifications.
- Performs general ledger account reconciliations on a monthly basis.
- Prepares month end adjusting entries as required.
- Prepares monthly depreciation and prepaid account entries.
- Transmits payroll information to payroll provider.
- Processes vendor invoices in a timely fashion
- Coordinates vendor payments
- Assists in issuing tax documents at end of year to employees and vendors.
- Reviews project costing including labor distribution and materials.
- Maintains employee personnel files pertaining to payroll set up.
- Assists in various audits throughout the year
- Completed bi-weekly payroll for 5 employees.
Business Office Manager
Sunset Villa Care Center
Roswell,NM
09.2022 - 05.2023
- Manage patient/resident trust funds and maintain confidential files in compliance with state and federal regulations.
- Meet with patients/residents upon admission and discharge to explain financial obligations.
- Responsible for ensuring policy & procedure compliance. Benefits.
- The Accounting Intern will learn and perform a scope of work involving maintaining or managing the general accounting functions in accordance with GAAP, the FAR and Government contracts specifications.
- Performs general ledger account reconciliations on a monthly basis.
- Prepares month end adjusting entries as required.
- Prepares monthly depreciation and prepaid account entries.
- Transmits payroll information to payroll provider.
- Processes vendor invoices in a timely fashion
- Coordinates vendor payments
- Assists in issuing tax documents at end of year to employees and vendors.
- Reviews project costing including labor distribution and materials.
- Maintains employee personnel files pertaining to payroll set up.
- Assists in various audits throughout the year
- Completed bi-weekly payroll for 50 employees.
Parent Educator
MECA Therapies, LLC
Roswell,NM
10.2021 - 09.2022
- Identifying pregnant women and families who may benefit from home visiting services.
- Determining the child and family’s eligibility utilizing standardized selection and admission criteria
- Developing a transition plan with families Developing positive outcomes and goals based on screenings, assessments and selected curricula that are focused on strengthening the parent/caregiver child relationship.
- Conducting scheduled visits with family based on the needs identified in the family plan. Promoting safe nurturing relationships between young children and their care giver(s)
- Implementing strategies that prevent adverse childhood experiences and promote wellbeing.
- Providing services to promote parental competence, and successful early childhood and development by optimizing the relationships between parents and children in their home environment.
- Building relationships, establishing goals and supporting wellness across multiple domains (e.g., physical health, developmental competence, social emotional well-being) for infants, young children and their primary caregivers and families
- Providing prenatal, postpartum and ongoing home visits
Resident Care Coordinator
Avamere-Roswell-GA
12.2020 - 10.2021
- Administer medications as ordered by the attending physician, under the direction of the director of health services and according to current policies, procedures, and practices
- Care for residents and assist in updating each resident's service plan
- Respond to resident calls and emergencies promptly and provide first aid assistance
- Assist with activities of daily living such as bathing, dressing, and eating
- Document and communicate any changes pertaining to residents and complete all reports in a timely matter
- Create and uphold an atmosphere of warmth, patience, enthusiasm, and foster a calm and cheerful environment
- Maintain confidentiality of all resident care information in accordance with HIPAA guidelines
Patient Care Technician
Lovelace Regional Hospital
11.2015 - 12.2017
- Performs all duties of the Patient Care Tech as defined by department competencies.
- Greets patients and escorts them to the exam room. Weighs patients, takes vital signs and patient history, and documents chief complaint.
- Prepares exam room for next patient and assures supplies are available for exam; may schedule appointments and obtains referral when necessary.
- Maintains safety practices according to hospital policy to ensure safe delivery of patient care.
Certified Nursing Assistant
Casa Maria
04.2015 - 11.2015
- Cared for 33 Residents in all manners.
Crew Leader
Subway
04.2015 - 01.2015
- Run Shifts
- Managed team members
- Maintained store and cash drawer
Education
Associate of Science - medical
Brookline College
Albuquerque, NM12-2022
Skills
- Accounting software
- Medical office experience
- INSURANCE (3 years)
- HRIS
- CONFIDENTIALITY
- Conflict management
- Financial auditing
- Kitchen management
- SharePoint
- Dental receptionist
- Food service management
- Computer skills
- Guest services
- Time management
- Patient interaction
- ICD coding
- VERIFICATIONS
- Blood sampling
- BILLING AND CODING (3 years)
- Accounts payable
- Bookkeeping
- Technical support
- Mentoring
- Coordinate measuring machine
- Balance sheet reconciliation
- Appointment scheduling
- Front desk
- Word processing
- ELECTRONIC MEDICAL
- DATA ENTRY
- Applied behavior analysis
- CPT CODING (3 years)
- Culinary experience
- Analysis skills
- Chairside assisting
- Hospitality
- Computer literacy
- Microsoft Word
- Microsoft Powerpoint
- Food management
- ICD 10/HCPCS (3 years)
- Records management
- Interviewing
- Call center
- ADP
- Microsoft Outlook
- QuickBooks
- Classroom experience
- Grammar Experience
- CUSTOMER SERVICE
- PROCEDURAL COMPLIANCE
- COMMERCIAL & GOVERNMENT
- COMMUNICATION
- ACCURACY & PATIENT
- PATIENT CARE SKILLS (10 years)
- INSURANCE AND CLAIM
- Fair Housing regulations
- Restaurant management
- Dental assisting
- RECORDS (10 years)
- Documentation review
- Dental office experience
- Windows
- Debits & credits
- CMS 1500/UB-04
- COLLABORATION
- Recruiting
- Typing
- Technical accounting
- MEDICAL TERMINOLOGY (10 years)
- Accounting
- Office management
- Phlebotomy
- Filing
- Epic
- Health information management
- Fair housing policies
- Fair housing regulations
- Customer service
- Lease agreements
- Unit inspection
Certification
- CPR Certification
- CNA
- SHRM Senior Certified Professional
- Certified Coding Specialist
- First Aid Certification
- SHRM Certified Professional
- Certified Bookkeeper
- Class D
- Driver's License
- BLS Certification
Timeline
Leasing Consultant
Spring River
04.2025 - Current
Business Office Manager
Mission Arch Care Center
06.2023 - 04.2025
Business Office Manager
Sunset Villa Care Center
09.2022 - 05.2023
Parent Educator
MECA Therapies, LLC
10.2021 - 09.2022
Resident Care Coordinator
Avamere-Roswell-GA
12.2020 - 10.2021
Patient Care Technician
Lovelace Regional Hospital
11.2015 - 12.2017
Certified Nursing Assistant
Casa Maria
04.2015 - 11.2015
Crew Leader
Subway
04.2015 - 01.2015
Associate of Science - medical
Brookline College