James Johnson
Fayetteville,NC
Summary
Dedicated to enhancing tenant experiences and optimizing occupancy levels. Skilled in proactive issue resolution and effective communication with property owners. Over five years of property management experience, showcasing attention to detail and strong organizational skills. Proven track record in operational leadership and financial oversight, contributing to property success.
Overview
16
16
years of professional experience
Work History
Leasing Consultant
Olympus at Jack Britt
Fayetteville, NC
03.2024 - 09.2025
- Facilitated apartment showings for potential renters, explaining property features and policies.
- Managed resolution of tenant inquiries and complaints, ensuring professional service delivery.
- Conducted thorough market analysis to establish competitive rental rates and improve occupancy.
- Coordinated maintenance requests and inspections, ensuring properties remained operationally efficient.
- Streamlined lease administration processes, supporting accurate documentation and compliance checks.
- Promoted tenant engagement through community events and appreciation activities.
- Maintained comprehensive records of transactions involving rent payments and security deposits.
- Collaborated with vendors for maintenance services, negotiating contracts to optimize costs.
- Coordinated tenant communications to enhance resident satisfaction and retention.
- Assisted in managing property budgets, ensuring adherence to financial guidelines and expenses.
- Implemented efficient scheduling systems for maintenance requests, reducing response times significantly.
- Led outreach initiatives to attract prospective tenants through community engagement activities.
- Kept accurate records of all resident and tenant correspondence.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
- Conducted regular property inspections to identify potential issues and ensure compliance with safety regulations.
- Processed security deposit refunds.
- Showed apartments to potential tenants and answered questions regarding community.
- Collaborated with legal department on eviction proceedings when necessary; following proper protocols and documentation requirements laid down by law.
- Inspected common areas for cleanliness and notified maintenance of overflowing trash.
- Escalated major issues to property manager for immediate remediation.
- Organized community events to foster positive relationships between tenants and build a sense of community within the property.
- Reduced vacancy rates through targeted marketing efforts like hosting open houses and leveraging social media platforms.
- Enhanced tenant communication channels, providing multiple platforms for feedback and inquiries to improve service delivery.
- Streamlined rent collection processes, minimizing late payments through effective communication and follow-up strategies.
- Coordinated with property management team to develop budget forecasts, aligning with financial goals and property needs.
- Increased lease renewals, carefully addressing tenant concerns and negotiating terms beneficial to both parties.
Resident Associate
Corvias
Fort Bragg, NC
12.2023 - 03.2024
- Supervised daily operations, ensuring compliance with safety regulations and quality standards.
- Trained and mentored new resident associates, fostering a collaborative team environment.
- Implemented process improvements that enhanced operational efficiency and resident satisfaction.
- Developed and maintained strong relationships with residents, addressing concerns promptly.
- Analyzed feedback from residents to identify areas for improvement in services and amenities offered.
- Streamlined communication channels between residents and management, increasing transparency and responsiveness to concerns.
- Assisted new residents with the move-in process, ensuring a smooth transition into the community.
- Kept detailed records of maintenance requests, ensuring timely completion of work orders and tracking recurring issues for further evaluation.
- Ensured timely rent collection by monitoring payment status and following up with delinquent accounts as needed.
- Maintained a clean and welcoming environment by conducting regular inspections and coordinating maintenance efforts.
- Managed lease renewals and provided thorough information on available options, resulting in informed decision-making by residents.
- Upheld the property''s reputation for quality living by consistently enforcing community rules and addressing any violations in a timely manner.
- Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
Customer Service Representative
Foundever (Small Business Banking)
Sumter, SC
03.2023 - 11.2023
- Resolved customer inquiries and complaints efficiently, enhancing overall satisfaction and loyalty.
- Provided accurate information on banking products and services, ensuring compliance with regulations.
- Assisted in training new team members on customer service protocols and systems.
- Collaborated with cross-functional teams to streamline processes and improve service delivery.
- Mentored junior representatives, fostering skill development and promoting best practices in customer interactions.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Reduced wait times for customers by efficiently handling high volumes of calls and resolving issues quickly.
- Tailored banking solutions to customer needs, strengthening client relationships and loyalty.
- Delivered personalized banking advice, helping customers make informed financial decisions.
Leasing Professional
Cypress Creek/Greystar
Salinas, CA
05.2017 - 11.2022
- Executed online marketing strategies to attract prospective residents and vendors.
- Prepared lease documentation, securing signatures and initial payments from new residents.
- Cultivated brand loyalty by providing exceptional leasing experiences for residents.
- Conducted engaging property tours to highlight amenities and inform potential tenants.
- Performed background checks on applicants to ensure tenant suitability.
- Maintained detailed records of tenant correspondence for efficient communication.
- Utilized CRM software to track leads and follow up with interested parties.
- Collaborated with property manager to address critical issues requiring immediate resolution.
Assistant Property Manager
ABL Properties, Inc
San Jose, CA
06.2022 - 09.2022
- I over look 6 properties as a multi assistant community manager
- I process move-ins, move outs, and rent checks
- I ensure work orders are completed in a timely manner and efficiently.
- Handled resident complaints and expedited maintenance requests.
- Inspected properties regularly to identify deficiencies and schedule repairs.
- Developed strong, professional relationships with residents by delivering exemplary service and engagement.
- Collected monthly assessments, rental fees, deposits and payments.
- Explained policies and procedures to tenants and enforced rules.
- Coordinated general maintenance and repairs to keep facilities operational and attractive.
- Settled tenant conflicts using persuasive communication skills and expert knowledge of leasing agreements.
- Updated tenant and unit information to keep current in housing database.
- Checked rental eligibility by following company's verification process.
Resident Services Manager
The Miro/ Greystar
San Jose, CA
03.2022 - 05.2022
- Recommended clarifications and changes in program policies to director of property management.
- Planned, scheduled and coordinated general maintenance or repairs for commercial or residential properties.
- Cultivated rapport with clients to meet expectations for high-end event space rentals.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Managed day-to-day activities involving tenants, subcontractors and property management.
- Oversaw daily operations, maintenance and administration of various properties.
- Prepared and submitted monthly tenant visit logs.
Store Manager
Zumiez, Inc
Capitola, CA
08.2009 - 03.2017
- Achieved rank of 16 in company sales with $475,000 generated in 2013.
- Oversaw team scheduling, hiring, promotions, and training to enhance performance.
- Strengthened workflow by managing and developing top talent for optimal productivity.
- Implemented customer service initiatives that exceeded team goals and resolved issues.
- Managed inventory through rigorous tracking, audits, and shrinkage control.
- Maintained operational standards by completing daily opening and closing functions.
- Delivered exceptional customer service to foster repeat business and client loyalty.
- Ranked lowest inventory loss at -0.51 over four months among 20 stores in Bay Area.
Education
Some College (No Degree) - Marketing
Hartnell College
Salinas, CASales And Marketing Education
Monterey Peninsula College
Monterey, CASome College (No Degree) - Business Economics
Central Carolina Technical College
Sumter, SCHigh School Diploma -
Lakewood High School
Sumter, SC05.2006
Skills
- CRM
- Sales Experience
- Sales & Marketing
- Management Experience
- Online Marketing
- Marketing
- Management
- Yardi
- Accounting
- Fair Housing regulations
- Property Leasing
- Intelligence Experience
- Microsoft Outlook
- Sales Management
- Property Management
- Leadership
- Quality management
- Strategic planning
- Section 8
- Data analysis skills
- Construction estimating
- Google Docs
- New Construction
- Codes Compliance
- Supervising experience
- Negotiation
- Administrative Experience
- Payroll
- Office Management
- Accounts Payable
- Accounts Receivable
- Conflict management
- Employee evaluation
- Research
- Staff Coordination
- Repair Planning
- Insurance Coordination
- Local and State Laws
- Deposits Management
- Complaints Investigation
- Construction Project Oversight
- Vacancy Marketing
- Property Service Contract Administration
- Monthly Fee and Payment Collection
- Decision Making
- Team Building
- Video Surveillance
- Data Entry
- Multitasking and Prioritization
- Cloud-Based File Management
- Financing Coordination
- Merchandising
- Pricing
- Financial Report Writing
- Teaching
- Experienced
- Operations management
- Product management
- Financial acumen
- Asset management
- Communication skills
- Financial management
- ADP
- Microsoft Office
- Accounting software
- OSHA
Relocation
Willing to relocate: Anywhere
Timeline
Leasing Consultant
Olympus at Jack Britt
03.2024 - 09.2025
Resident Associate
Corvias
12.2023 - 03.2024
Customer Service Representative
Foundever (Small Business Banking)
03.2023 - 11.2023
Assistant Property Manager
ABL Properties, Inc
06.2022 - 09.2022
Resident Services Manager
The Miro/ Greystar
03.2022 - 05.2022
Leasing Professional
Cypress Creek/Greystar
05.2017 - 11.2022
Store Manager
Zumiez, Inc
08.2009 - 03.2017
Some College (No Degree) - Marketing
Hartnell College
Sales And Marketing Education
Monterey Peninsula College
Some College (No Degree) - Business Economics
Central Carolina Technical College
High School Diploma -
Lakewood High School