Antronette Neal
Fremont,Ca
Summary
Experienced Leasing Consultant specializing in residential property management. Recognized for exceptional customer service, strong negotiation skills, and the ability to effectively manage multiple projects simultaneously. Demonstrated success in streamlining processes, enhancing tenant satisfaction, and increasing lease renewal rates. Deep understanding of leasing laws and regulations coupled with a talent for building rapport with diverse clientele.
Overview
1
1
year of professional experience
Work History
Leasing Consultant
The Meridian
Santa Clara
07.2024 - Current
- Process rental applications, perform background checks, and determine eligibility according to tax credit guidelines.
- Supported the leasing team in managing day-to-day operations.
- Managed communication channels through answering phones, emails, and addressing application inquiries.
- Delivered exceptional customer service to potential customers.
Customer Service
Corporate Technology Advantage
Fremont, Ca
08.2023 - Current
- Managed and processed reservations effectively.
- Provided prompt responses to inquiries regarding availability dates and times.
- Effectively resolved customer cancellation inquiries.
- Conducted extensive search for suitable hotels to fulfill clients' requirements
Leasing Agent /Property Management Assistant
Skyline Terrace Apartments
Burlingame, CA
03.2024 - 07.2024
- Maintained accurate records of all tenant leases, payments, and occupancy status.
- Provided customer service to existing tenants by responding to inquiries promptly.
- Resolved tenant complaints regarding maintenance or other issues in a timely manner.
- Managed multiple projects simultaneously while meeting deadlines.
- Developed strong, professional relationships with residents by delivering exemplary service and engagement.
- Offered detailed property information during guided tours for potential tenants.
- Maintained high rate of lease renewals
- Ensured efficient handling of 3-day notice process for lease violations.
- Conducted marketing surveys to gather data on consumer preferences.
Education
High School Diploma -
Grant high school
Sacramento, CA06.2002
Skills
- Yardi
- Knock
- CRM
- Happy CO
- Property Tours
- Leasing Terms and Specifications
- Clear Communication
- Maintenance Requests
Personal Information
Title: Customer Service
Timeline
Leasing Consultant
The Meridian
07.2024 - Current
Leasing Agent /Property Management Assistant
Skyline Terrace Apartments
03.2024 - 07.2024
Customer Service
Corporate Technology Advantage
08.2023 - Current
High School Diploma -
Grant high school