Rocio Hermosillo

Leasing

• Collaborated with property management team to address tenant concerns and resolve issues in a timely and professional manner regarding tax rules and rule changes. Coordinated with community manager on recertifications and new applicant approvals.

• Conducted daily tours of rental units to prospective tenants
• Negotiated and drafted leases for new tenants
• Prepared and maintained accurate records of leases, renewals, and tenant information at multiple properties.
• Handled tenant complaints, inquiries, and maintenance requests in a timely and professional manner
• Assisted in developing and implementing marketing strategies that boosted property visibility and attracted prospective tenants.
• Managed tenant relations by addressing inquiries, resolving concerns, and coordinating maintenance requests promptly and effectively.
• Collaborated with property management team to enforce lease agreements, uphold property standards, and optimize financial performance.

• Built relationships with tenants, vendors, and local businesses to ensure tenant satisfaction and increase property value
• Researched and implemented best practices in property management, including tenant screening, maintenance, and security

Rapidly advanced sales performance while increasing in management responsibilities expanding from one to three offices based on strong customer service, office administration, team building, and team leadership performance. Provided patient counseling and scheduled them for surgery.  Converted prospects into sales, managed interview and on-boarding processes, and provided staff supervision.

• Developed and maintained strong relationships with clients to ensure customer satisfaction
• Analyzed financial information to determine creditworthiness of potential borrowers
• Assisted lenders in filing applications and obtaining necessary documents for loan processing
• Researched and analyzed market trends and industry data to make informed lending decisions

• Managed sales activities for a large geographical territory, including developing and implementing sales strategies to increase revenue
• Cultivated relationships with key customers and developed new business by introducing products and services to potential clients
• Developed and implemented sales policies, procedures and strategies to achieve sales growth and profitability