Leasing Consultant
Krystal Duran
Case & Associates
Valley Center,KS
4
years of professional experience
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Work History
Leasing Consultant
6 Months- Schedule apartment and community tours for prospective residents and provide detailed information on floor plans, pricing, amenities, and policies
- Followed up with prospects via phone calls, emails, and text to successfully convert leads into signed leases
- Contributed to occupancy and retention goals by building strong relationships and maintaining effective communication with residents
- Managed lease renewals and communicated renewal options to current residents, ensuring clarity and understanding
- Coordinate with maintenance and management teams to support unit readiness and resident satisfaction
- Addressed resident concerns and escalated issues to appropriate teams
- Support daily office operations including administrative tasks, reporting, and recordkeeping
- Processed lease applications, screenings, and move-in paperwork with accuracy.
- Applied Fair Housing guidelines and company standards during daily leasing tasks.
Customer Service Representative
1 Year 4 Months- Delivered high-quality customer service by responding to customer inquiries via phone, email and messaging platforms, ensuring timely and accurate resolution of concerns
- Built strong rapport with customers through active, listening, empathy and clear communication resulting in positive customer experiences
- Documented customer interactions and updates using internal systems to maintain accurate records and support team collaboration
Part-time Team Lead Sales Associate
9 Months- Lead daily store operations by assigning tasks, setting priorities and directing sales associates to ensure smooth and efficient shifts
- Supervised and supported a team of sales associates by providing guidance, answering questions, and resolving on the floor issues in real time
- Delivered exceptional customer service by assisting with product selection, sizing, and effectively resolving customer concerns or escalations
- Opened and closed the store independently, following company policies, security procedures, and operational standards
- Exhibited leadership and problem-solving skills in a dynamic retail environment, ensuring customer satisfaction and team efficiency
Sales Associate
9 Months- Greeted customers upon entry and provided information on promotions, sales, and product availability
- Assisted customers throughout shopping experience to ensure satisfaction and encourage repeat business
- Maintained store organization by replenishing inventory, restocking merchandise, and supporting visual standards
Education
High school diploma
Skills
Customer service
Client interaction via phone calls
Customer relationship building
Customer retention
Conflict management
Problem-solving
Sales
Time management
Administrative experience
Scheduling
Lease administration
Property rent collection
Rental market knowledge
Microsoft Office
Microsoft Excel
Microsoft Word
Microsoft Outlook
Microsoft Teams
Computer operation
Computer skills
Multi-line phone systems
Office phone management
Phone support
Email support
SMS customer support
Customer communications
Customer inquiry handling
Email correspondence
In-person customer service
Customer engagement
Team management
Team coordination
Multitasking
Attention to detail
Leadership
Communication skills
Interpersonal skills
Writing skills
Greeting customers
Clerical experience
Organization
Relationship development
Phone communication
Customer support experience
In-person customer service
Languages
- Spanish
- Fluent, English
Timeline
Leasing Consultant
Case & Associates
05.2026 - CurrentRead More
Customer Service Representative
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07.2024 - 11.2025Read More
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10.2023 - 07.2024Read More
Sales Associate
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01.2023 - 10.2023Read More
Omaha South Magnet High School
High school diploma
05.2023Read More