Nelly Ortiz
Atlanta
Summary
Accomplished leasing professional with extensive experience in managing tenant records and lease agreements, ensuring accuracy and compliance. Successfully resolved tenant concerns, enhancing overall satisfaction and retention rates through prompt and effective communication. Skilled in conducting property tours, showcasing amenities, and tailoring leasing options to meet prospective tenants' needs. Proven track record of achieving high conversion rates through relationship-building and strategic follow-ups, underscoring a commitment to excellence in property management.
Enthusiastic Leasing Consultant with many years of comprehensive experience and in-depth understanding of fair housing laws. Processes rental applications and obtains required documents to schedule move-ins and prepare lease files. Utilizes successful sales techniques to present available properties to prospective residents.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Leasing Consultant
Rangewater
Atlanta
02.2025 - 05.2025
- Assisted prospective tenants with property tours and leasing inquiries.
- Managed lease agreements and tenant application processes efficiently.
- Coordinated maintenance requests and communicated with service teams promptly.
Leasing Consultant
Waterton properties
Atlanta
03.2023 - 01.2025
- Managed lease documentation and ensured compliance with local regulations and company policies.
- Resolved tenant concerns promptly and effectively, enhancing resident satisfaction and retention rates.
- Conducted property tours and presented leasing options, highlighting the benefits and features of the community.
- Developed and maintained relationships with prospective tenants to understand their needs and preferences.
- Assisted in preparing and processing lease agreements, ensuring compliance with company policies and local regulations.
- Utilized property management software to manage tenant applications, track leads, and maintain accurate records.
- Responded promptly to tenant inquiries and resolved concerns, fostering a positive living environment.
Leasing Consultant
Willowbridge property management
Atlanta
03.2020 - 03.2023
- Screened rental applications and conducted background checks to ensure qualified applicants, streamlining the leasing process.
Front desk receptionist
Vacation Time of Hilton Head
Hilton Head Island
05.2017 - 03.2020
- Greeted and assisted clients and visitors in a professional manner, ensuring a positive first impression of the organization.
- Scheduled and coordinated appointments, optimizing the use of office resources and time.
- Maintained accurate records of visitor logs and appointment schedules, contributing to effective office management.
- Managed the front desk operations, providing exceptional customer service to all visitors and callers.
- Coordinated appointment schedules and maintained an organized calendar for multiple staff members.
- Scheduled and coordinated meeting room bookings, ensuring resources were available and prepared.
- Engaged with clients and visitors to create a positive first impression of the organization.
Education
High School Diploma -
Centennial High School
Atlanta, USSkills
- Presentation Skills
- Customer Service
- Sales
- Timely Follow up
- Yardi
- Doorking
- Key track
- Bilingual
- Entrada
- Make keys
- CRM
- Grace Hill
Certification
- Up to date Grace Hill classes
- 2 awards for 100 plus leases
Accomplishments
Award for over 100 leases for two consecutive years
Languages
Fluent in English and Spanish
Hobbies and Interests
- I'm very mental disciplined.
- Health is wealth.
- I work out 4-5 days weekly.
- Hiking.
- Spending quality time with my twin girls.
Timeline
Leasing Consultant
Rangewater
02.2025 - 05.2025
Leasing Consultant
Waterton properties
03.2023 - 01.2025
Leasing Consultant
Willowbridge property management
03.2020 - 03.2023
Front desk receptionist
Vacation Time of Hilton Head
05.2017 - 03.2020
High School Diploma -
Centennial High School