Tajah Lucas
New York
Summary
Dynamic leasing consultant with 4+ years of multifamily properties and customer service experience, including affordable housing. Skilled in Yardi, OneSite, and Microsoft Office. Proven success in exceeding sales goals, resident retention, and delivering exceptional service in fast-paced environments. Adapt at administrative tasks, team collaboration, and effective communication.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Leasing Consultant
Cambridge Management, Inc.
Elizabeth, NJ
04.2023 - Current
- Showed apartments to prospective residents, highlighting community features and benefits to drive leasing activity.
- Assisted with resident work orders, ensuring prompt and courteous service to maintain resident satisfaction.
- Signed resident leases and collected rental payments, maintaining accurate records and supporting property goals.
- Utilized Yardi and OneSite property management software for leasing and administrative tasks.
- Provided exceptional customer service by being available and helpful to tenants, addressing inquiries and concerns quickly.
- Collaborated as a team player to achieve leasing and resident retention objectives.
Leasing Director
Henehanberry Properties
Stillwater, OK
03.2022 - 04.2023
- Showed apartments to prospective residents, presenting community amenities to support leasing objectives.
- Assisted with resident work orders and maintenance requests, ensuring timely and effective service.
- Signed resident leases and collected rental payments, maintaining compliance with property policies.
- Utilized Yardi property management software for leasing and administrative functions.
- Provided availability and support to tenants, including after-hours and weekend maintenance calls.
- Fostered a team-oriented environment to achieve leasing and resident retention goals.
Delivery Driver/Customer Service
Instacart Shopper/Dash/ Uber Eats
New York, NY
03.2020 - 04.2023
- De-escalated problematic customer concerns, maintaining a calm, friendly demeanor to ensure positive experiences.
- Fielded customer complaints and queries, fast-tracking them for timely problem resolution.
- Exceeded company productivity standards on a consistent basis through efficient service delivery.
- Upheld privacy and security requirements for customer information during all interactions.
- Relayed customer feedback to cross-functional teams to improve products and services.
- Answered customer questions and addressed concerns, contributing to a reduction in customer complaints.
Office/Customer Service Manager
Upper West Side Movers NYC
New York, NY
02.2013 - 03.2020
- Investigated and resolved routine and complex customer issues to build strong client relationships.
- Managed administrative, operational, and customer service tasks to support business objectives.
- Led a team by coaching staff on strategies to enhance performance and improve customer relations.
- Coordinated work schedules and distributed tasks to employees, ensuring efficient operations.
- Provided leadership, insight, and mentoring to newly hired employees to support onboarding and training.
- Addressed internal and customer-related issues daily, implementing strategic resolutions for smooth operations.
Customer Service Representative/Call Center Representative/Cashier
Muskegon
Columbus, OH
05.2008 - 06.2011
- De-escalated problematic customer concerns, maintaining a calm and friendly demeanor to resolve issues.
- Documented customer correspondence in CRM to track requests, problems, and solutions.
- Fielded customer complaints and queries, fast-tracking them for efficient problem resolution.
- Provided outstanding service to new and long-standing customers by attending to concerns and developing solutions.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Answered inbound calls, chats, and emails to facilitate customer service and support.
Debt Recovery Specialist/Manager
CAPITAL RECOVERY SYSTEMS
Columbus, OH
07.2003 - 04.2008
- Processed payments over the phone and set up recurring drafts to support account management.
- Remained calm and professional, providing exceptional service during challenging customer interactions.
- Reviewed accounts to determine payment plan compliance and followed up with customers as needed.
- Mentored new team members on scripts, strategies, and company information to maximize performance.
- Interviewed customers to determine reasons for delinquency and built solutions for financial issues.
- Responded to high volumes of telephone calls and emails, setting up appointments and collecting information.
Customer Service Specialist
McGraw Hill
Columbus, OH
02.1998 - 06.2003
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Processed documentation and troubleshoot discrepancies to build client rapport and support quality control.
- Improved customer service wait times to mitigate complaints and enhance satisfaction.
- Resolved customer inquiries, questions, and concerns to consistently offer quality service.
- De-escalated problematic customer concerns, maintaining a calm, friendly demeanor.
- Fielded customer complaints and queries, fast-tracking them for timely problem resolution.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
Education
Psychology (Some College Credits) -
Central State University
Wilberforce, OH06-1997
High school diploma or GED - College Prep
Independence High School
Columbus06-1996
Skills
- Leasing
- Property management
- Yardi
- OneSite
- Customer service
- Sales
- Microsoft Office
- Microsoft Excel
- Microsoft Word
- Fair Housing Regulations
- Administrative Experience
- Time management
- Presentation Skills
Certification
- Driver's License
- Leasing University
- Present
Timeline
Leasing Consultant
Cambridge Management, Inc.
04.2023 - Current
Leasing Director
Henehanberry Properties
03.2022 - 04.2023
Delivery Driver/Customer Service
Instacart Shopper/Dash/ Uber Eats
03.2020 - 04.2023
Office/Customer Service Manager
Upper West Side Movers NYC
02.2013 - 03.2020
Customer Service Representative/Call Center Representative/Cashier
Muskegon
05.2008 - 06.2011
Debt Recovery Specialist/Manager
CAPITAL RECOVERY SYSTEMS
07.2003 - 04.2008
Customer Service Specialist
McGraw Hill
02.1998 - 06.2003
Psychology (Some College Credits) -
Central State University
High school diploma or GED - College Prep
Independence High School