Natasha Ramos
Tampa,FL
Summary
Well-qualified leasing agent with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers, and team members to further company goals. Ready to leverage training and experience to take on new professional challenges. I'm a dedicated Leasing Consultant experienced in closing lease deals on rental properties. Knowledgeable about sales and leasing. Offers successful career history comprising more than 15 years in sales and 8 leasing. Astute professional highly skilled in policy enforcement and Fair Housing. Talented individual fluent in English and some Spanish. Accomplished Leasing Consultant with excellent abilities in customer service, telephone etiquette and issue response. Detailed knowledge of Ohio & Tampa rental market for luxury properties and impressive financial management skills. Expert user of Yardi and CRM as well as Funnel. Personable Leasing agent with top-level skills in customer service. Organizes inspections, supervises issue resolution and coordinates showings. Great time management abilities focused on working within prospects schedules. Organized Leasing Consultant with abundant experience working with luxury properties. Known for working quickly and maintaining professionalism in high-pressure situations. Problem-solver with exceptional eye for detail and great listening skills. Organized and dedicated to property success. Diligent with experience in long term leasing. Great problem-solving skills and goal-oriented. Firm but fair when dealing with tenants concerning rental payments maintenance and neighbor complaints. Ready to help team achieve company goals.
Overview
14
14
years of professional experience
Work History
Leasing Consultant
Camden LLC
Tampa, FL
10.2022 - Current
- Assisted prospective tenants with property tours, showcasing amenities and community features.
- Facilitated lease negotiations and generated rental agreements to enhance occupancy rates.
- Managed tenant inquiries and resolved issues promptly to maintain satisfaction levels.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Maintained high occupancy rates through effective marketing strategies and excellent customer service.
- Coordinated closely with maintenance staff to ensure apartment units were prepared for new occupants in a timely manner.
- Trained new leasing staff on company policies, procedures, and customer service standards.
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
- Distributed and followed up on tenant renewal notices.
- Implemented feedback mechanisms, gathering insights to improve tenant services and satisfaction.
- Increased lease renewals, maintaining open and effective communication with current tenants.
- Facilitated community events to foster positive living environment and encourage tenant engagement.
Leasing Consultant
Hills Property LLC
West Chester , OH
09.2020 - 09.2022
- Verified tenant incomes and other information before accepting lease applications.
- Marketed diverse properties to prospective clients and consistently exceeded target closing rates.
- Helped clients find leases to suit needs such as handicapped access, pet-friendly locations and one-story configurations.
- Held high approval rating and maintained customer loyalty with top-notch service.
- Maintained long-term relationships with property owners and other professionals to deliver best-in-class leasing consultation.
- Responded to requests and scheduled appointments for property showings.
- Collected rent and tracked resident payments and information in computer system.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners and other services.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Resolved conflicts between tenants regarding noise, encroachments and parking.
- Collected monthly rent payments and other fees, always properly recording and processing money.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local and federal housing requirements.
- Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
Store Manager
Acceptance Now
Southfield, MI
03.2016 - 04.2019
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Applied performance data to evaluate and improve operations, target current business conditions, and forecast needs.
- Coached sales associates on product specifications, sales incentives, and selling techniques, resulting in increased customer satisfaction ratings.
- Completed point of sale opening and closing procedures.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Minimized on-site cash with frequent deposits and high accuracy in predicting operations.
- Coached sales associates on product knowledge by using a wide variety of training tools.
- Controlled monthly operations budget and minimized financial discrepancies, contributing to overall store profitability.
- Rotated merchandise and displays to feature new products and promotions.
- Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Devised processes to boost long-term business success and increase profit levels.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Managed inventory control, cash control and store opening and closing procedures.
- Fostered healthy environments that promoted team collaboration and performance, enhancing overall store efficiency.
- Protected store from loss or theft by setting and enforcing clear security policies.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Store Manager
Rent A Center Warehouse & Retail Store
Cincinnati, OH
06.2012 - 08.2016
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Reduced financial discrepancies by monitoring credit card sales and deposits.
- Increased sales revenues by promoting complementary products and educating customers about store promotions.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Reviewed sales and gross profit reports to determine options for increasing market growth.
- Planned team-building exercises to increase employee performance and job satisfaction.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
Education
High School Diploma -
Arturo A Schomburg Satellite Academy Bronx
Bronx, NYSkills
- Leasing
- Leasing reports
- Leasing and market conditions knowledge
- Sales
- Scheduling tours
- Leasing conversion
- Collections
- Screening
- Customer service
- Leasing and sales
- Telephone and email etiquette
- Closing techniques
- Creative problem solving
- Lease renewals
- Clear communication
- Team collaboration
- Effective negotiation
- Relationship building
- Staff management
- Team building
- Corporate policies and procedures
- Customer relations
Timeline
Leasing Consultant
Camden LLC
10.2022 - Current
Leasing Consultant
Hills Property LLC
09.2020 - 09.2022
Store Manager
Acceptance Now
03.2016 - 04.2019
Store Manager
Rent A Center Warehouse & Retail Store
06.2012 - 08.2016
High School Diploma -
Arturo A Schomburg Satellite Academy Bronx