Results-driven Banking Operations professional with expertise in aligning customer needs with regulatory standards. Proficient in analyzing challenges and making informed decisions to achieve outcomes under pressure. Committed to continuous improvement and fostering positive results for clients and organizations.
Work History
Financial Wellness Consultant
2 Years 8 Months
KeyBank National Association | 12.2023 - Current
Assisted clients with account openings, loans, and financial products, enhancing customer satisfaction.
Educated clients on banking services and features, fostering informed decision-making.
Developed personalized financial solutions to meet customer needs and goals.
Trained new staff on procedures and customer service best practices, promoting team cohesion.
Staff Accountant
1 Year 3 Months
Payne, Nickles & Company | 09.2022 - 12.2023
Managed monthly financial closing processes to ensure accurate reporting and compliance.
Prepared detailed account reconciliations, identifying discrepancies and implementing corrective actions.
Assisted in preparation of annual budgets and forecasts, contributing to strategic financial planning.
Senior Deckhand (Summers Only)
6 Years 4 Months
Goodtime I Lake Erie Island Cruises | 05.2016 - 09.2022
Supervised daily operations ensuring safety protocols and compliance with maritime regulations.
Conducted routine vessel maintenance, improving reliability and service quality.
Collaborated with crew to develop efficient docking and undocking procedures, minimizing turnaround time.
Tax Specialist
6 Months
H&R Block | 11.2021 - 05.2022
Conducted in-depth consultations with clients to assess tax situations and identify potential deductions.
Provided guidance on tax planning strategies to optimize client financial outcomes throughout the year.
Prepared and reviewed individual tax returns ensuring compliance with federal and state regulations.
Utilized tax software tools for accurate data entry and efficient processing of client information.
Education
Bachelor of Science - Business Administration/ Communications
Bowling Green State University | Bowling Green, OH | 05.2021
Dean's List Fall 2019, 2020, Spring 2021
Extracurricular Activities: Lambda Chi Alpha Fraternity