Derrick Boyd
Lexington,KY
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Looking to seek and maintain full-time employment that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
Work History
Inside Sales Representative
Johnstone Supply
01.2023 - Current
- Prospected and conducted face-to-face sales calls with contractors throughout assigned territory.
- Co managed team of 7-10 employees.
- Built strong client rapport to establish diversified network of connections.
- Negotiated terms and contracts with clients to maintain profitable sales.
- Exceeded monthly sales targets and quotas consistently.
- Collaborated with internal teams to fulfill orders and meet customer needs
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Maintained inventory count, tracked usage, and documented variances.
- Answered customers' questions regarding products, prices, and availability
Inside Sales Agent
SWH Supply
06.2019 - 09.2022
- Developed and implemented sales strategies to increase customer loyalty and retention for over 15 companies.
- Determined needs, delivered solutions, and overcame objections through consultative selling skills.
- Monitored industry news and trends to stay up-to-date on competitive landscape.
- Developed strategic relationships with existing customers by learning preferences and managing regular communications.
- Answered customers' questions regarding products, prices, and availability.
- Recorded information, shortages, and discrepancies to keep records current and accurate.
- Monitored and adjusted inventory levels to meet customer needs and demands.
- Assisted in processing of new inventory and disposal of outdated items to keep products fresh and up-to-date.
- Collaborated with procurement team to establish steady supply of inventory.
- Managed friendly and professional customer interactions
HVAC Technician
Hvac Consulting Heating & Air Conditioning Service
01.2013 - 03.2019
- Performed troubleshooting on HVAC systems to determine root cause of issues.
- Conducted maintenance service on HVAC systems to increase life expectancy of equipment and prevent costly repair work.
- Investigated major malfunctions and breakdowns of heating and air-conditioning systems and used troubleshooting to determine causes.
- Traveled to job sites for both scheduled and emergency appointments.
- Filled out detailed work orders for each job completed.
- Ran job sites with over 10 employees on sites.
- Traveled to job sites for both scheduled and emergency appointments
- Worked overtime, holidays and weekends to accommodate company needs
Education
Associate of Applied Science - Computer Networking
Bluegrass Community And Technical College
Lexington, KY06.2025
GED -
Bluegrass Community And Technical College
Lexington, KY06.2010
Skills
- Data Entry
- Project Development
- Time Management
- Solution Coordination
- Order Management
- Goals and Performance
- Customer Service and Assistance
- Verbal and Written Communication
- Issue Resolution
Timeline
Inside Sales Representative
Johnstone Supply
01.2023 - Current
Inside Sales Agent
SWH Supply
06.2019 - 09.2022
HVAC Technician
Hvac Consulting Heating & Air Conditioning Service
01.2013 - 03.2019
Associate of Applied Science - Computer Networking
Bluegrass Community And Technical College
GED -
Bluegrass Community And Technical College