Derrick Brown
Beltsville,MD
Summary
Dynamic professional excelling in customer service and package handling. Proven ability to enhance operational efficiency through effective communication and multitasking. Skilled in inventory management and adept at resolving customer issues, ensuring satisfaction and loyalty. Recognized for delivering timely and accurate shipments while maintaining high standards.
Overview
6
6
years of professional experience
Work History
Package Handler
UPS
Laurel, MD
08.2020 - Current
- Sorted packages to appropriate slide, line or belt for final distribution.
- Loaded completed orders on pallets according to delivery numbers.
- Adapted to various environmental conditions in warehouse and outdoor settings.
- Scanned and sorted packages according to destinations and service type using handheld scanner.
- Protected items by wrapping in cling film, padded moving blankets and tape.
- Collaborated with team members on tasks such as sorting mail into designated bins.
Delivery Driver
UPS
Laurel, MD
11.2024 - 01.2025
- Delivered rush merchandise on tight schedules to meet customer targets.
- Promoted positive customer service by delivering on-time shipments and fully resolving issues.
- Performed pre-trip inspections of the delivery vehicle according to company guidelines..
- Processed shipment documents neatly and efficiently for each load.
- Determined optimal routes based on GPS application information and knowledge of local routes.
- Maintained accurate records of goods delivered and collected payments as required.
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
Server
Riderwood Village
Silver Spring, MD
09.2019 - 08.2020
- Checked food before serving it to customers.
- Took orders from customers accurately and in a timely manner.
- Prepared drinks according to standard recipes.
- Assisted in training new servers.
- Delivered food orders promptly and courteously.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Accurately recorded orders on cash register and point-of-sale system.
- Trained new employees to perform duties.
- Operated POS terminals to input orders, split bills and calculate totals.
Education
High School Diploma -
High Point High School
Beltsville, MD05-2020
Skills
- Customer service: 1 years of experience in delivering high-quality customer service
- Package Handler: 4 years of warehouse experience loading and unloading
- Communication: great listener, strong verbal and written communication skills
- Product knowledge and inventory management: four or more years of product knowledge, inventory control, and stock management
- Multitasking & Time Management: Skilled in fast-paced environments, a fast learner, balancing multiple responsibilities
- Additional skills: Data entry, Technical Proficiency, POS systems, Technology skills
Timeline
Delivery Driver
UPS
11.2024 - 01.2025
Package Handler
UPS
08.2020 - Current
Server
Riderwood Village
09.2019 - 08.2020
High School Diploma -
High Point High School
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