DERRICK BUDD
Sales associate
Pflugerville,TX
Summary
Positive and upbeat sales professional connects with customers, maintains documentation and exceeds quotas.
Increases solid revenue streams by keeping open lines of communication with established and potential customers.
Prospects for new business while capitalizing on emerging sales opportunities.
Dedicated professional with demonstrated strengths in customer service, time management and trend tracking.
Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator
with strong background cultivating positive relationships and exceeding goals.
Willing to take on any task to support team and help business succeed. Offers strong insight and sincere abilities.
Overview
16
16
years of professional experience
Work History
Sales Associate
The Home Depot
Austin, Texas
08.2023 - Current
- Helped customers navigate store, complete sales, and process returns
- Resolved concerns using strong communication and conflict management skills combined with expert sales abilities
- Created memorable customer experiences by offering personalized sales support.
Overnight Freight Team Associate
The Home Depot
Bee Cave/ Austin, Texas
06.2022 - 08.2023
- Monitored inventory levels and reported shortages to management
- Replenished out-of-stock items on sales floor, staged overstock and rotated product to prevent spoilage
- Removed cardboard and pallets and replaced overstock to keep sales floor and stockroom organized and tidy.
HVAC Technician
Austin Heating and Air
Lakeway, Texas
01.2009 - 06.2018
- Served customer with emergency repairs on malfunctioning HVAC systems
- Supported customers by listening to concerns and fully correcting problems
- Coordinated installations based on building layouts, materials requirements and required synchronization between other crews
- Completed system structures by fabricating and installing necessary parts with effective use of hand tools and welding skills
- Serviced systems by changing filters, cleaning ducts and replacing refrigerants
- Detected performance problems and faults by observing systems in operation
- Balanced systems by adjusting controls to meet manufacturer recommendations or customer desires
- Followed proper procedures when completing electrical work to maintain safe operations
- Reached malfunctioning parts by skillfully dismantling commercial and industrial refrigeration systems
- Updated systems by repairing and replacing defective equipment and components
- Adjusted and replaced worn and defective mechanisms and parts of [Type] refrigeration systems
- Located leaks through thorough system tests, including lines, components and connections
- Completed professional installations by choosing ideal places to drill into floors, walls and roofs
- Coordinated inventories for repair and maintenance work, including ordering and organizing materials and supplies
- Repaired defective joints and leaks with brazing and soldering abilities
- Isolated and repaired problems to restore system function
- Charged systems with proper refrigerant and adjusted valves to optimize flow
- Determined best way to configure and install components based on blueprints, specifications and manufacturers' recommendations
- Completed mechanical overhauls and reclaimed refrigerant
- Completed system installations by connecting ductwork and installing control systems
- Connected pipe to functional components of water, power and refrigeration systems
- Enhanced customer comfort, completing skilled repairs and addressing problems
- Protected workers and customers by maintaining strict safety standards when working with electrical circuits and hazardous chemicals
- Updated controls with new thermostats, humidistats and timers
- Tested electrical circuits and components for continuity using electrical test equipment
- Updated customers' records with completed repairs, parts replacements and diagnosis
- Improved system efficiency by changing filters and cleaning ducts.
Education
Certification - Carpentry-Level 1
NCCER-National Center for Construction Education and Research
08.2020
Courses in Accounting and Business Administration
Austin Community College
12.2010
Courses in Web Authoring, Code description, and Media design
Alvin Community College
05.2003
Certification - Piping Trade/Plumbing
Windham School District
06.2002
Skills
- Promotional support
- Order Processing
- Product Sales
- Customer service
- Inventory Tracking
- Excellent communication
- Upselling techniques
Zip
78660
State
TX
City
Pflugerville
Languages
- Fluent
- English
Timeline
Sales Associate
The Home Depot
08.2023 - Current
Overnight Freight Team Associate
The Home Depot
06.2022 - 08.2023
HVAC Technician
Austin Heating and Air
01.2009 - 06.2018
Certification - Carpentry-Level 1
NCCER-National Center for Construction Education and Research
Courses in Accounting and Business Administration
Austin Community College
Courses in Web Authoring, Code description, and Media design
Alvin Community College
Certification - Piping Trade/Plumbing
Windham School District