Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
18
18
years of professional experience
2
2
years of post-secondary education
Work History
Tax Examiner
Internal Revenue Service, IRS
11.2023 - 06.2025
Ensured timely processing of returns through efficient workload management and attention to detail.
Collaborated with team members to enhance overall efficiency and effectiveness within the department.
Managed high-volume caseloads, maintaining organization and prioritization to meet tight deadlines.
Increased tax compliance by thoroughly examining financial documents and identifying discrepancies.
Data Entry Clerk
Internal Revenue Service, IRS
01.2017 - 11.2023
Completed data entry tasks with accuracy and efficiency.
Followed established procedures to enter and process data correctly.
Organized, sorted, and checked input data against original documents.
Scanned documents and saved in database to keep records of essential organizational information.
Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
Sales Manager
Dent Wizard Smart Repairs
04.2016 - 12.2016
Handled customer relations issues, enabling quick resolution, and client satisfaction.
Increased sales revenue by developing and implementing effective sales strategies.
Built long-lasting client relationships through excellent customer service and consistent followups.
Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
Vehicle Inspector
SGS Automotive Services
03.2015 - 04.2016
Prepared reports on vehicles' condition after inspection and submitted to supervisor.
Conducted in-depth inspections of vehicles to identify damage, missing parts, and mechanical issues.
Took photos of all damaged areas to include with repair reports.
Cosmetic Reconditioning Manager
CarMax
02.2007 - 01.2015
Assessed the effectiveness of existing reconditioning methods, identifying opportunities to reduce costs without compromising on quality or efficiency.
Improved reconditioning processes by streamlining workflows and implementing time-saving strategies.
Implemented quality control measures to maintain a high standard of workmanship, resulting in fewer customer complaints and returns.
Maintained open lines of communication between departments, fostering a collaborative environment that promoted cross-functional problem-solving efforts.