DERRICK CLARK MA-SM PSM I PSPO I
Houston,TX
Summary
Talented Senior Manager , Professional Scrum Master Certified, Professional Scrum Product Owner Certified offering 12 years' experience and top-notch abilities in organizing workflows, solving complex problems and making accurate decisions based on sound judgment and analytical strengths. Seeking to bring knowledge and abilities to new position with growing team. Well-versed in building positive relationships with customers and other stakeholders. Strong requirements gathering, scope development and inventory coordination abilities. Skilled at overseeing complex, high-value projects with excellent planning competencies.
Overview
14
14
years of professional experience
Work History
Senior Scrum Master
JPMorgan Chase & Co
Houston, TX
11.2020 - Current
- Assessed each scrum team member's responsibilities and delegated tasks to balance each employee's workload.
- Applied agile methodology to shorten cycle time and achieve target margins.
- Facilitated Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews and sprint retrospectives.
- Collaborated with product owners, team members, technologists and other scrum masters to define solutions and drive progress.
- Coached teams in Agile practices and provided necessary training to create positive mindset to Agile methodologies.
- Proactively identified and found ways to resolve issues to prevent distractions and keep projects on track.
- Researched emerging technologies and current trends to stay knowledgeable in methods that could benefit Scrum team.
- Led sprint reviews, daily scrums and planning meetings to realize full team engagement.
- Managed product backlog and supported Scrum framework for monthly sprint releases.
- Contacted proper stakeholders to share changes to project scope and timelines.
Senior Manager, Projects
AT&T
Houston, TX
12.2012 - 05.2020
- Planned best practices and encouraged team cohesion, overcoming impediments and hurdles to productivity
- Removed impediments and protected team members from interruptions and distractions to maximize productivity. Encouraged and implemented process improvements. Created team-building opportunities
- Used process improvement tools to separate and combine tasks into efficient workflow, improving efficiency 85%
- Supervised 20 projects each year while maintaining adherence to budget, schedule and scope requirements
- Gathered requirements, defined scopes, allocated resources and established schedules meeting or exceeding project demands
- Helped foster culture of customer centricity by aligning with product, marketing, operations, finance and executive teams to drive initiatives centered on customer success
- Closely collaborated with project members to identify and quickly address problems
- Built, managed and coached insourced and outsourced team, implementing training programs to improve efficiency and productivity by 75%
- Helped new team members acclimate to procedures, collaborate with teammates and enhance competitive performances
- Exhibited excellent teamwork and strong work ethic by promoting camaraderie
- Developed growth strategies for network of 13 locations
- Recruited, managed, and motivated 25-member team to produce projects that resulted in 150% customer traffic every year
- Created full-fledged implementation plans, accounting for ROI, cost-benefit and other analyses
- Tracked project performance to analyze successful completion of short- and long-term goals
Sales Manager
AT&T
Houston, TX
05.2010 - 06.2012
- Developed creative solutions to meet individual client needs.
- Generated new contacts through networking and cold calling.
- Met or exceeded sales goals for accounts by bringing in over 90 new accounts and upselling wireless business and fiber deals to existing clients.
- Completed over 100 cold calls per week to bring in new customers, maintaining 30% conversion rate.
- Trained and coached team of 100 sales professionals focused on servicing B2B accounts.
- Researched and customized service proposals for clients.
- Visited customer locations to determine needs, set up contracts and provide training.
- Expanded customer base by identifying needs, developing solutions and delivering client-centered products.
- Collaborated with Sales Manager to determine company goals and translate goals to individual clients needs.
Sales Consultant
AT&T
Houston, TX
12.2006 - 04.2010
- Surpassed monthly sales targets 130% consistently and maintained solid #1 rankings.
- Surpassed growth targets and revenue projections by coordinating and planning wireless, business, and entertainment product sales.
- Developed and maintained strategic relationships with customers to expand business endeavors.
- Partnered with Business Account Executives and used persistence to close tough deals with lucrative clients.
- Listened closely to customer needs and ascertained appropriate consumer and business solutions within expected price range.
- Met with existing customers and prospects through personal calling efforts to discuss business needs and recommend ways to provide effective solutions.
Education
Master of Science - Management Information Systems (MIS)
University of Houston
Houston, TX12.2022
Master of Security Management (MSM) - Cybersecurity
University of Houston - Downtown
Houston, TX12.2021
Cybersecurity Graduate Certificate -
University of Houston - Downtown
Houston, TX08.2020
Bachelor of Arts - Business Management
University of Houston - Downtown
Houston, TX12.2018
Associate of Arts - Business Management
Houston Community College
Houston, TX12.2016
Skills
- NIST Framework Knowledge
- NIMS Framework Knowledge
- Cybersecurity Graduate Certification
- Professional Scrum Master Certification
- Professional Product Owner Certification
- Project Management
- Teamwork/Collaboration
- Conflict Management
- Staff Management
- Training
- Development team trainings
- Team Leadership
- Business Administration
- Planning
- Employee and Client relations
- Development team trainings
- Performance Evaluations
- Team building
- Data Analysis
- Strong communication skills
- Planning and implementation
Professional Scrum Master I Certificate
Verification Link: https://www.scrum.org/certificates/514447
Professional Scrum Product Owner I Certificate
Verification Link: https://scrum.org/certificates/517160
Timeline
Senior Scrum Master
JPMorgan Chase & Co
11.2020 - Current
Senior Manager, Projects
AT&T
12.2012 - 05.2020
Sales Manager
AT&T
05.2010 - 06.2012
Sales Consultant
AT&T
12.2006 - 04.2010
Master of Science - Management Information Systems (MIS)
University of Houston
Master of Security Management (MSM) - Cybersecurity
University of Houston - Downtown
Cybersecurity Graduate Certificate -
University of Houston - Downtown
Bachelor of Arts - Business Management
University of Houston - Downtown
Associate of Arts - Business Management
Houston Community College
Similar Profiles
Kimberly De La RosaKimberly De La Rosa
Waitress at JPMorgan Chase, JPMorgan Chase & CoWaitress at JPMorgan Chase, JPMorgan Chase & Co
PASTELL JENKINSPASTELL JENKINS
Vice President of Operations at JPMorgan Chase, JPMorgan Chase & CoVice President of Operations at JPMorgan Chase, JPMorgan Chase & Co
Noemie VillanuevaNoemie Villanueva
Retail Banking Associate at JPMorgan Chase, JPMorgan Chase & CoRetail Banking Associate at JPMorgan Chase, JPMorgan Chase & Co