Derrick Cruz
Vero Beach
Summary
Dedicated inflight crewmember with expertise in passenger safety, emergency procedures, and regulatory compliance. Proven ability to manage medical emergencies and enhance passenger satisfaction while ensuring adherence to airline regulations.
Overview
14
14
years of professional experience
Work History
Inflight Crewmember
JetBlue Airways
New York
03.2018 - Current
- Ensured passenger safety by adhering to airline regulations and procedures.
- Demonstrated proficiency in emergency procedures, including first aid and CPR.
- Managed medical emergencies on board, providing immediate assistance to affected passengers.
- Facilitated efficient and courteous boarding and deplaning processes for passengers.
- Coordinated in-flight service, delivering food and beverages to enhance passenger satisfaction.
- Addressed passenger inquiries and resolved issues promptly, ensuring a positive experience.
- Collaborated with cabin crew to maintain smooth operational flow during flights.
- Performed pre-flight checks on aircraft's interior components, ensuring compliance with safety standards.
General Manager
Liberty Tax Service
Brandon
01.2012 - 12.2016
- Managed daily operations of tax preparation and financial services.
- Oversaw staff training to enhance compliance with tax regulations.
- Implemented marketing strategies to increase client engagement and retention.
- Cultivated client relationships to deliver personalized tax solutions.
- Monitored financial performance and adjusted strategies.
- Trained employees on duties, policies and procedures.
- Created schedules and monitored payroll to remain within budget.
- Administered employee discipline through verbal and written warnings.
- Fostered positive work environment through team-building activities that promoted interdepartmental collaboration.
Education
Associate of Applied Science - Radiologic Technologist
Ultimate Medical Academy
Tampa, FL01-2007
Skills
- In-flight service
- Passenger safety
- Emergency procedures
- Medical assistance
- Regulatory compliance
- Client relationship management
Timeline
Inflight Crewmember
JetBlue Airways
03.2018 - Current
General Manager
Liberty Tax Service
01.2012 - 12.2016
Associate of Applied Science - Radiologic Technologist
Ultimate Medical Academy