Derrick D. Flowers
Houston
Summary
Results-driven Front of House Lead with extensive experience in hospitality. Skilled in managing teams to optimize restaurant operations and enhance guest experiences. Demonstrates strong leadership and problem-solving abilities while maintaining high service standards and compliance with food safety regulations. Committed to elevating customer engagement through innovative approaches and exceptional service.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Front of House Lead
Trill Burger LLC
Houston
06.2023 - 04.2026
- Supervised front of house operations to ensure smooth service flow.
- Trained and mentored staff on customer service best practices.
- Enhanced guest experiences by addressing concerns promptly and effectively.
- Coordinated with kitchen staff to optimize order processing and enhance delivery speed.
- Monitored dining room activity to ensure customer satisfaction.
- Processed payments accurately using cash registers or POS systems.
- Coordinated seating arrangements for large parties.
- Assisted in resolving customer complaints in a professional manner.
- Trained new staff on proper service techniques, safety procedures, and restaurant policies.
- Handled employee scheduling tasks including assigning shifts, approving time off requests.
- Maintained cleanliness in dining area, ensuring a welcoming environment for guests.
- Oversaw inventory management to align stock levels with peak operational demands.
- Ordered food supplies to maintain adequate inventory levels for upcoming shifts.
- Performed quality control checks on food orders prior to delivery to ensure accuracy.
- Developed and maintained positive relationships with regular customers and visitors.
- Worked with managers to report and resolve customer issues or concerns.
- Greeted customers and answered questions about menu items.
- Ensured compliance with all health and safety regulations.
- Supervised the work of other front-of-house employees including servers and bussers.
- Followed national, state and local safety, health and sanitation guidelines to protect guests.
Cook Cashier
Yam Foods Llc Frenchy’s
04.2014 - 02.2016
- Prepared food and assisted customers with menu selections.
- Handled cash transactions and delivered customer service.
- Prepared diverse menu items following established recipes and presentation standards.
- Maintained cleanliness and organization of kitchen workspace during meal preparation.
- Collaborated with team members to streamline food service during busy shifts.
Cashier Clerk
Smoothie King
Houston
04.2009 - 08.2009
- Prepared drinks for customers and facilitated supplement intake for enhanced customer experience.
- Stocked storage rooms and organized store layout for improved accessibility.
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained cleanliness and organization of the service area and equipment.
- Provided exceptional customer service by addressing inquiries and resolving concerns.
Maintenance Engineer
Marriott International Hotels (Rotary House Marriott)
Houston
01.2006 - 08.2007
- Maintained cleanliness standards for walkways, hallways, and stairways in hotel through shampooing, vacuuming, dusting, and linen distribution, ensuring a welcoming environment for guests.
- Handled luggage for hotel guests as bellman, enhancing guest experience and satisfaction.
- Provided detailed information to guests about hotel amenities and local attractions as a concierge.
Maintenance Apprentice
Houston Community College
Houston
11.2004 - 05.2005
- Performed repairs and delivered items efficiently in various locations.
- Tracked and organized inventory of supplies while completing painting tasks.
- Delivered mail to professors and repaired light fixtures.
Sales Representative/Personal Trainer
Bally’s Total Fitness
Atlanta
07.2002 - 12.2003
- Delivered personalized customer service, assisting patrons in redefining and achieving their fitness goals through tailored support.
- Achieved sales targets consistently through effective customer engagement.
- Managed administrative tasks including filing, data entry, and facilitating visitor relations to enhance office efficiency.
- Executed word processing, created and maintained spreadsheets for tracking finances and ensuring accurate accountability of funds.
Education
General Studies -
Houston Community College
Houston, TX01-2004
General Studies -
Texas Southern University
Houston, TX01-2002
High School -
Willowridge High School
01-1997
Skills
- Order processing
- Point of sale systems
- Restaurant software
- Food safety regulations
- Food preparation
- Food production management
- Kitchen operations management
- Menu planning
- Cost control
- Inventory management
- Shift management
- Table management
- Order taking
- Transaction management
- Customer service
- Complaint resolution
- Complaint handling
- Special requests handling
- Cash handling
- Time management
- Multitasking
- Staff coordination
- Staff training
- Effective communication
- Team collaboration
- Collaborative tools
- Microsoft Outlook
- Modern office software
- Current operating systems
- Quality control
- Problem solving
- Organizational skills
- Problem-solving
- Phone etiquette
- Personal hygiene
- Kitchen equipment operation
- Multitasking
- ServSafe food manager
- Food production management
References
Available upon request
Certification
- Food Handler Certificate
Timeline
Front of House Lead
Trill Burger LLC
06.2023 - 04.2026
Cook Cashier
Yam Foods Llc Frenchy’s
04.2014 - 02.2016
Cashier Clerk
Smoothie King
04.2009 - 08.2009
Maintenance Engineer
Marriott International Hotels (Rotary House Marriott)
01.2006 - 08.2007
Maintenance Apprentice
Houston Community College
11.2004 - 05.2005
Sales Representative/Personal Trainer
Bally’s Total Fitness
07.2002 - 12.2003
General Studies -
Houston Community College
General Studies -
Texas Southern University
High School -
Willowridge High School