Derrick D. Moreland
Mooresville,NC
Summary
Dedicated and results-oriented professional with a strong background in intervention and customer service. Proven ability to leverage skills in surveillance and communication to enhance team performance and drive positive outcomes. Seeking to contribute to a dynamic team and support organizational goals through effective problem-solving and collaboration.
Overview
2
2
years of professional experience
Work History
Intervention Specialist
Nazareth family home connection
Rockwell, North Carolina
08.2023 - Current
- Supervise and ensure the safety and well-being of nine students aged 14-18 on a daily basis.
- Facilitate transportation to school, medical appointments, and extracurricular activities with 100% punctuality.
- Teach essential household living skills, leading to improved life skills and increased self-sufficiency.
- Guide students in financial management, resulting in an 8% increase in savings.
Security Officer
Allied Universal Security Services
Concord, NC
04.2022 - 07.2023
- Provided security services through regular patrols of premises to prevent unauthorized access.
- Conducted surveillance and maintained vigilant awareness to ensure the safety of all individuals on-site.
- Responded promptly to incidents, achieving a 10% reduction in response times.
- Maintained detailed incident reports and documentation to ensure accurate record-keeping and follow-up.
Front Desk Agent
Sleep Inn Hotel
Concord, North Carolina
08.2022 - 04.2023
- Acted as Manager on Duty in the supervisor's absence, effectively overseeing day-to-day operations.
- Managed a team of four front desk staff, providing guidance and support to ensure smooth check-ins, check-outs, and positive guest experiences.
- Collaborated with management to identify and address operational challenges, contributing to improved guest satisfaction scores.
- Conducted regular staff meetings to foster team cohesion and address any performance issues proactively.
- Assisted in inventory management and ordering of supplies, ensuring optimal stock levels and cost control.
Education
Bachelor of Arts - Criminal Justice
Hampton University
Hampton, VA10-2021
Skills
- Microsoft Office
- Communication
- First Aid & CPR Certified
- Surveillance
- Process Improvement
- Collaborative Teamwork
- Crisis intervention strategies
- Problem-Solving
- Data Entry
- Team Management
Timeline
Intervention Specialist
Nazareth family home connection
08.2023 - Current
Front Desk Agent
Sleep Inn Hotel
08.2022 - 04.2023
Security Officer
Allied Universal Security Services
04.2022 - 07.2023
Bachelor of Arts - Criminal Justice
Hampton University
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