Derrick Dominguez
Austin,TX
Summary
Proven track record of enhancing customer satisfaction and team efficiency, notably at Take 5 Oil Change. Skilled in fluid replacement and preventative maintenance, coupled with a continuous learning mindset. Excelled in safety compliance and customer service, achieving increased client satisfaction and repeat business through exceptional service and teamwork.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Lube Service Technician
Take 5 Oil Change
2312 W Parmer Ln, Austin, TX 78727
10.2023 - Current
- Enhanced customer satisfaction by providing efficient and accurate oil changes and routine vehicle maintenance.
- Troubleshot complex mechanical issues using advanced diagnostic tools, efficiently pinpointing problems and implementing solutions quickly.
- Assisted management with inventory control, ordering necessary parts and supplies to maintain efficient operations.
- Prioritized customer satisfaction by addressing concerns and complaints promptly, implementing changes as needed to maintain positive relationships.
- Contributed to a safe working environment by adhering to company safety protocols when operating equipment or handling hazardous materials.
- Consistently met or exceeded productivity goals while maintaining a focus on quality workmanship in all services performed on customers'' vehicles.
- Demonstrated expertise in various makes and models, adapting quickly to new technologies in the automotive industry.
- Improved team efficiency through effective communication and collaboration during high-volume appointment periods.
- Developed strong relationships with customers by addressing their concerns promptly and professionally, earning their trust as a reliable technician.
- Streamlined workflow processes by maintaining a clean and organized workspace, contributing to overall productivity.
- Reduced wait times for customers by effectively managing workloads and prioritizing tasks in a fast-paced environment.
- Ensured timely completion of scheduled maintenance services such as fluid exchanges, filter replacements, tire rotations, and battery installations for improved vehicle longevity.
- Increased repeat business through exceptional customer service and thorough explanations of services performed on the client''s vehicle.
- Recommended automotive services and repairs to promote good vehicle operation and enhance road safety.
- Changed oil and filters in customer vehicles and safely disposed of used oil in approved receptacles.
- Suggested additional services to customers in order to meet upsell goals.
On-Site Supervisor
Valadez Construction
Comfort, TX
06.2021 - 08.2023
- Implemented quality control measures to maintain high standards in construction processes, resulting in fewer defects and increased client satisfaction.
- Resolved conflicts quickly and diplomatically among team members to minimize disruptions to workflow.
- Ensured safety compliance on-site by conducting regular inspections and implementing necessary improvements.
- Streamlined communication between team members and stakeholders for better project coordination and collaboration.
Education
Associates of Occupational Studoes - Auto/Diesel Mechanic
Universal Technical Institute of Texas Inc, Austin
Austin, TX02.2025
Skills
- Fluid Replacement Proficiency
- Continuous learning mindset
- Preventative Maintenance Planning
- Automotive Tools Usage
- Customer Service
- Attention to Detail
- Oil Changes
- Dependable and Responsible
- Safety Compliance
- Willing to Learn
- Hardworking and Dedicated
- Team Player
Certification
American Welding Society-
Welding Certification in D1.0 and D 9.1
Languages
Spanish
Limited Working
Timeline
Lube Service Technician
Take 5 Oil Change
10.2023 - Current
On-Site Supervisor
Valadez Construction
06.2021 - 08.2023
Associates of Occupational Studoes - Auto/Diesel Mechanic
Universal Technical Institute of Texas Inc, Austin