Derrick D. Reid
Morristown,NJ
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
12
12
years of professional experience
1
1
Certification
Work History
I.t Audit Tech
Computer wholesale (Hackettstown, Nj)
Hackettstown, NJ
04.2023 - 09.2024
- Troubleshot, tested, and diagnosed software and hardware issues on computers used by staff and remote customers
- Created user accounts, maintained system documentation, tested and evaluated new technology
- Configured security settings or access permissions for groups and individual users
- Updated antivirus protection on all computers on a regular basis
- Handled customer service issues by providing guidance or escalating for advanced support.
Jr. Network Administer
My Tech Guys
Durham, NC
05.2019 - 09.2024
- Data Center network planning, configuration and maintenance
- Implemented Cisco Nexus 5k and 7k series switch configurations
- Packet analysis of TCP/IP communication using Wireshark
- MS Visio, MS Windows 10, and Mac documentation of network diagrams
- Monitoring of network using HP OpenView Network Node Manager
- Physical installation of network and server hardware
- Ran structured cabling in accordance with best practices and standards
- Monitored the security infrastructure for alerts and responded to intrusion detections.
Computer Technician (Intern)
Scalzo Computer Repair
Easton, NJ
01.2018 - 01.2019
- Created user accounts in accordance with company guidelines and assigned permissions accordingly
- Communicated with vendors regarding purchasing decisions for new hardware or software solutions
- Participated in team meetings to discuss upcoming projects or tasks that need completion
- Supported management team, conducting technology inventory management to maintain workflow
- Performed troubleshooting on networking and connectivity issues to restore connections and network access
- Answered emergency calls for equipment repair with prompt arrival to sites on nights, weekends and holidays.
Certified Locksmith
Cy Dra
Morristown, NJ
02.2013 - 09.2017
- Assisted customers with selecting the best security hardware for their needs
- Replicated customer's keys using specialized key cutting machines
- Provided emergency lockout services by unlocking doors, safes, cabinets
- Updated records of driver locations, delays, and cancellations
- Created daily reports detailing response times, call volumes, and other pertinent information
- Assigned drivers to appropriate routes based on customer needs
- Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
Education
Comptia A - Computer Engineering
10.2022
University of Massachusetts Amherst - Mechanical Engineering
08.2007
Morristown High School - High School Diploma
06.2007
Skills
- Hardware Installation
- Hardware troubleshooting
- Printers and Peripherals Installation
- Issue diagnosis and resolution
- Customer Service
- Software Installation
- Technical Analysis
- Issue Tracking
- Inventory Management
- Trouble shooting wireless and wired network connectivity
- Create, manage, and trouble shoot cloud and local VM's
- Protocols:
- OSPF
- EIGRP
- BGP
- HSRP
- VRRP
- SNMPv3
- TCP/IP
- IGMP
- SSH
- DHCP
- DNS
- IPsec
- IKEv2
- Tools: Solarwinds NCM
- PRTG
- Riverbed
- Wireshark
- Cacti
- ServiceNow
- F5 Big-IP
- Cisco Prime
- BMC Remedy
- Panorama
- Palo Alto Expedition
- Prisma SDWAN
- BMC
Certification
- Comptia A + 1001 -1002 / 2023
- NCSF - 2022
Protocols
- OSPF
- EIGRP
- BGP
- HSRP
- VRRP
- SNMPv3
- TCP/IP
- IGMP
- SSH
- DHCP
- DNS
- IPsec
- IKEv2
Timeline
I.t Audit Tech
Computer wholesale (Hackettstown, Nj)
04.2023 - 09.2024
Jr. Network Administer
My Tech Guys
05.2019 - 09.2024
Computer Technician (Intern)
Scalzo Computer Repair
01.2018 - 01.2019
Certified Locksmith
Cy Dra
02.2013 - 09.2017