Steven Twitty
Arden,NC
Summary
Reliable in-field worker, comfortable handling physically demanding tasks across long shifts and through problematic weather conditions. Proven resourcefulness and handling of difficult labor projects. Juggles multiple tasks to keep assignment timelines on schedule. Established reputation for punctuality and dedicated work ethic.
Overview
10
10
years of professional experience
Work History
I.T. Field Technician
Appalachian Network Services
Fletcher, NC
11.2023 - Current
- Provided technical support to customers via phone, email and in person.
- Serviced and repaired designated equipment to meet company standards and specifications.
- Diagnosed system issues by running tests, troubleshooting hardware and software problems and replacing defective components.
Field Technician
I.T.G. Group
Arden, NC
08.2023 - 11.2023
- Created detailed reports documenting all work performed onsite including labor, materials and expenses incurred during service calls.
- Investigated root causes of recurring problems with specific hardware or software configurations.
- Educated customers about company's products and services to present service upgrade opportunities.
Paint/prep
Microtech Knives
Fletcher, NC
06.2022 - 08.2023
- Completed day-to-day duties accurately and efficiently.
- Used power and hand tools safely and effectively.
- Utilized hand tools such as files, scrapers, grinders, saws. as needed during production process.
Builder
Colton Mattress Factory
Arden, NC
04.2021 - 06.2022
- Used hand tools and power tools to complete builds.
- Maintained inventory by providing accurate count of products.
- Performed daily inspections and other tasks to maintain clean and safe work environment.
Field Technician
U.M.C.S
Arden, NC
09.2020 - 04.2021
- Met and exceeded customer demands through responsive and accurate on-site maintenance.
- Tested newly installed systems prior to deployment in order to ensure functionality.
- Interfaced with third-party providers to troubleshoot equipment issues.
Field Technician
Charter Spectrum
Arden, NC
11.2016 - 09.2020
- Completed scheduled appointments on time to drive quality service.
- Installed new components or replaced defective parts to restore functionality.
- Troubleshot malfunctions and diagnosed issues to service equipment quickly and fully.
Solderer
T-Fab & Precision Machining
Asheville, NC
05.2014 - 11.2016
- Heated, formed and dressed metal parts with hand tools, torch, and arc welding equipment.
- Prepared workpiece edges by grinding, cutting, buffing or bending to verify snug fit.
- Set up soldering stations with appropriate tools, materials, and equipment.
Education
High School Diploma -
Tuscola High School
Waynesville, NC05-2014
Skills
- VoIP Systems
- Hardware Installation
- Hardware Diagnostics
- Advanced Troubleshooting
- Equipment Installation
- Safety Management
- Materials Management
- Hardware and Software Installation
- Forklift Operation
- Punctual and Reliable
Timeline
I.T. Field Technician
Appalachian Network Services
11.2023 - Current
Field Technician
I.T.G. Group
08.2023 - 11.2023
Paint/prep
Microtech Knives
06.2022 - 08.2023
Builder
Colton Mattress Factory
04.2021 - 06.2022
Field Technician
U.M.C.S
09.2020 - 04.2021
Field Technician
Charter Spectrum
11.2016 - 09.2020
Solderer
T-Fab & Precision Machining
05.2014 - 11.2016
High School Diploma -
Tuscola High School
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