Summary
Overview
Work History
Education
Skills
Websites
Timeline
Generic

Joshua Miller

Holly Springs,NC

Summary

Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.

Overview

12
12
years of professional experience

Work History

I.T. Field Technician

Strata Solar
10.2024 - Current
  • Configured hardware, devices, and software to set up work stations for employees.
  • Researched and identified solutions to technical problems.
  • Tested new software and hardware prior to deployment.
  • Offered assistance in implementing and developing training programs.
  • Diagnosed and troubleshot hardware, software and network issues.

Remote Operations Analyst

FlexGen
04.2023 - Current
  • - Execute precise charging and discharging protocols, optimizing battery performance and contributing to grid stability and reliability during peak demand periods.
  • - Utilize advanced systems such as Grafana and HybridOS to remotely monitor real-time data, promptly identifying potential issues and swiftly implementing corrective actions to minimize downtime.
  • - Collaborate with the operations team to develop and execute preventive maintenance schedules, maximizing the lifespan of battery assets and minimizing maintenance costs.
  • - Actively participate in emergency response protocols, swiftly responding to grid fluctuations and contributing to grid resiliency during critical events.
  • - Accurately record operational data, performance metrics, and incidents, generating comprehensive reports for management and stakeholders to drive continuous improvements.
  • - Engage in cross-functional communication, collaborating with engineers, maintenance staff, and management to optimize battery operations and efficiency.
  • - Stay updated with industry trends and emerging technologies, proactively seeking opportunities to enhance knowledge and skillsets in battery storage operations.

Field Service Technician/I.T. Support

Novatech, Inc.
06.2018 - 05.2020
  • Provided top-notch helpdesk support, assisting bank employees with various IT issues, including software installations, hardware troubleshooting, and network connectivity problems.
  • - Expertly conducted computer reimaging processes, ensuring all systems were up-to-date, secure, and running smoothly for optimal performance across bank branches.
  • - Performed routine maintenance and repairs on printers, ensuring reliable printing capabilities and minimizing downtime to facilitate seamless banking operations.
  • - Assisted in the deployment and configuration of new workstations and printers, streamlining onboarding processes for bank employees.
  • - Collaborated with other IT teams to identify and resolve complex technical issues related to computer systems and printers, ensuring prompt and effective solutions.
  • - Prioritized and managed helpdesk tickets using IT service management tools, adhering to service level agreements (SLAs) to meet or exceed customer expectations.
  • - Proactively provided training and technical guidance to bank staff, empowering them to troubleshoot minor issues independently and maximize their productivity.

Crew Chief

United States Air Force
02.2014 - 02.2020
  • -Performed General maintenance on Military grade Aircraft (C-17).
  • -Performed scheduled inspections, tire changes, computer checks, refuel/defuel, marshaling, basic repairs, hydraulic system checks, wing repairs, etc.
  • -Coordinated with different teams & departments to ensure timely maintenance, arrivals, & departures.
  • -Assisted with humanitarian efforts after natural disasters.

Education

Bachelor's degree - Cyber Security

Liberty University
09-2027

Communications

Alabama State University
12.2014

Skills

  • Microsoft Office
  • Ticketing systems
  • Remote support
  • Network troubleshooting
  • Desktop support
  • Hardware installation
  • Data Analyzation
  • Communication Skills / Coordination
  • Grafana

Websites

Timeline

I.T. Field Technician

Strata Solar
10.2024 - Current

Remote Operations Analyst

FlexGen
04.2023 - Current

Field Service Technician/I.T. Support

Novatech, Inc.
06.2018 - 05.2020

Crew Chief

United States Air Force
02.2014 - 02.2020

Bachelor's degree - Cyber Security

Liberty University

Communications

Alabama State University

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