Summary
Overview
Work History
Education
Skills
HIPPAA Certified
Timeline
Generic

Louis Johnson

Bowie,MD

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Experienced Geek Squad Specialist with over 4 years of experience in the I.T. industry. Excellent reputation for resolving problems and improving customer satisfaction. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level. position. Ready to help team achieve company goals. Innovative IT Support Specialist with experience in selecting and setting up diverse technical equipment. Strong written and oral communication skills resulting in knowledgeable, satisfied customers. Excellent instructional and problem-solving skills reduce concerns related to new technology. Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.

Overview

9
9
years of professional experience

Work History

I.T Database Analysis Technician

Tandym (Metro Systems, Amazon)
Virginia , Maryland
08.2022 - Current
  • Installed, configured, tested and maintained operating systems, application software and system management tools.
  • Managed and monitored installed systems and infrastructure.
  • Deployed and decommissioned environments for multi or single applications.
  • Supported building of new system environments and upgrading or patching existing systems.
  • Helped coordinate full system life cycle from requirements to design and implementation.
  • Developed and modified programs to meet customer requirements.
  • Collaborated with multi-functional roles to communicate and align development efforts.
  • Performed systems and data analysis using variety of computer languages and procedures.
  • Coordinated troubleshooting support for warehouse personnel.

Geek Squad Double Agent PC/HT Specialist

Geek Squad - Best Buy
Bowie , Maryland
02.2018 - Current
  • Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
  • Supported clients with business analysis, documentation and data modeling.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Authored detailed work plans to meet business priorities and deadlines.
  • Developed service plans in consultation with clients, and performed follow-ups assessing quantity and quality of services.
  • Collected, arranged and input information into database system.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Providing PC setups, Data Transfers, and Data backups for clients in home or in store
  • Provide Clients with proper information Technology knowledge for their PC systems
  • Provide proper PC printer set ups for for clients in home or in store.
  • Collected certain information from clients that were having trouble with their computers when it came to virus's, so i can provide proper MRI data virus removal
  • Virus removal
  • Ability to mount TV's or in home cinema projection projects for clients inside home
  • Developed proper guidance for clients and created home cinema 5.1, 7.2 or 9.1 Dolby proposals for smart home development
  • Ability to map out and provide proper electrical, speaker, and ethernet wiring for different location of commerical business or homes.

Inventory Supervisor

Best Buy
Bowie , MD
04.2015 - 01.2018
  • Monitored completeness, accuracy and compliance during inventory transactions.
  • Supervised inventory control personnel to support correct goods management and achievement of performance goals.
  • Created databases and spreadsheets to improve inventory management accuracy 87%.
  • Led and supervised inventory team, conducting training and setting appropriate schedules.
  • Reviewed and monitored inbound inventory, outbound shipments and book adjustment transactions.
  • Managed Product flow inventory control software system to provide inventory level updates and reordering notices.
  • Monitored customer return shipments and communicated damages to manufacturer.
  • Oversaw purchase orders and data entry regarding shipped and received shipments.
  • Created and established check-in, stock-picking and shipping procedures.
  • Trained new staff on job duties, company policies and safety procedures for rapid onboarding.
  • Handled day-to-day shipping and receiving overseeing more than 100+ packages per day.
  • Conducted inventory audits with 90% accuracy following company procedures.
  • Led warehouse improvement initiatives to advance operational efficiencies and increase revenue.
  • Performed freight processing functions, assisting associates with irregularities in freight Processing
  • Ability to open/close entire store with vector security codes to entire Best Buy buildings due to managerial and security status

Team Leader Manager

Chick-fil-A
Edgewater , Maryland
07.2012 - 08.2014
  • Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
  • Increased productivity by 80% and revenue streams by 93% through effective change management practices.
  • Resolved customer service issues by finding immediate solutions, increasing customer confidence and decreasing escalations to executive office.
  • Led employee relations through effective communication, coaching, training and development.
  • Provided Excellent costumer service to customers upon entry and house guests
  • Administered monthly and annual reviews to direct reports and set clear and measurable goals, action plans and follow-up procedures.
  • Maintained practice and strength-building equipment and purchased new equipment to replace deficient pieces.

Education

Bachelor of Science - Sociology

Bowie State University
Bowie, MD
05.2022

Associate of Arts - Sociology

Prince George's Community College
Upper Marlboro, MD
05.2016

Skills

  • Performance Goals
  • Performance Optimization Strategies
  • Software Repair
  • Complex Problem-Solving
  • Workflow Processes
  • Administrative Support
  • Agent Support
  • Data Accuracy
  • Digital Filing
  • Leading Software Development Teams
  • Data Entry
  • Microsoft Office
  • MS Office
  • Organization and Time Management
  • Flexible and Adaptable
  • Windows Server 2003
  • Virus Protection
  • Application Configuration
  • Hardware Installation
  • Software Management
  • Network Security

HIPPAA Certified

Certified under the federal law to protect sensitive patient health information from being disclosed without the patients consent

Timeline

I.T Database Analysis Technician

Tandym (Metro Systems, Amazon)
08.2022 - Current

Geek Squad Double Agent PC/HT Specialist

Geek Squad - Best Buy
02.2018 - Current

Inventory Supervisor

Best Buy
04.2015 - 01.2018

Team Leader Manager

Chick-fil-A
07.2012 - 08.2014

Bachelor of Science - Sociology

Bowie State University

Associate of Arts - Sociology

Prince George's Community College