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Highly adept Information Technology Technician with proven hardware and software configuration and troubleshooting expertise. Manages office-wide Local Area Network and minimizes downtime while overseeing system expansion. Excellent technical and communication skills coupled with training in United States Information Technology (ITS) as a Petty Officer Second Class.
Seasoned Onsite Specialist with expertise in hardware and software asset management, business analysis and information technology. Bringing four years of vast experience providing technical support to resolve common problems. Comfortable working independently or within team settings paired with excellent analytical and problem-solving capabilities. Focused on consistently exceeding client expectations.

Dynamic professional with a proven track record at Rate, excelling in problem-solving and effective communication. Leveraged CRM tools to boost lead conversion rates and enhanced client engagement through tailored strategies. Skilled in technical support and ticket management, driving significant improvements in user experience and digital marketing performance.

Talented Technical Support Representative with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows and Mac systems. Proven skill in resolving problems quickly on first call. Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Skilled service management professional equipped to drive results through effective team collaboration and adaptable problem-solving. Expertise in IT support, incident management, and customer service. Strong communicator with focus on optimizing support processes and ensuring seamless technology operations.

Derrick Ellison

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Information Technology (IT) Internship Program/Help Desk

Rapid Response Technician

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High School Diploma -

Bachelor's Degree - Information Technology-Cybersecurity and Networking

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Rapid Response Technician

Information Technology (IT) Internship Program/Help Desk

High School Diploma -

Bachelor's Degree - Information Technology-Cybersecurity and Networking

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