Derrick Floyd
Rockford,IL
Summary
Licensed barber and experienced customer service professional with a strong background in business operations, client relations, scheduling, time management, and maintaining high standards of service. Skilled at managing daily operations, building strong professional relationships, resolving customer concerns, and working efficiently in fast paced environments. Highly organized, dependable, and adaptable, with a proven ability to manage multiple priorities, while maintaining attention to detail. Seeking to transition into corporate operations role where strong leadership, communication, problem-solving, and organizational skills can contribute to team building success. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
28
28
years of professional experience
Work History
Licensed Barber
self employed
Rockford, Illinois
06.2024 - Current
- Provided precise haircuts and shaves tailored to client preferences.
- Assisted clients with product recommendations for hair care needs.
- Built strong relationships with clients to ensure repeat business.
- Educated clients on hair maintenance techniques for optimal results.
- Adapted styles based on current trends and client consultations.
- Ensured all safety precautions were taken while performing haircuts.
- Collaborated with team members to improve service delivery efficiency.
- Communicated effectively with customers to create a pleasant experience.
- Mentored new staff to enhance personal growth and increase productivity.
Barbershop Assistant
Off The Top Hairstyling
Rockford, Illinois
06.2023 - 06.2024
- Assisted senior barbers in providing high-quality haircuts and grooming services.
- Observed customer interactions to enhance service delivery and client satisfaction.
- Participated in team meetings to discuss best practices and new trends in barbering.
- Developed skills in using barbering tools such as clippers, scissors, and razors effectively.
- Adhered to company policies regarding client confidentiality at all times.
- Communicated effectively with colleagues to ensure smooth workflow during busy periods.
- Ensured compliance with local health regulations while performing work tasks.
Line Picker
Amazon
Beloit, Wisconsin
10.2022 - 06.2023
- Selected items for customer orders using handheld scanners.
- Maintained accurate inventory levels throughout the picking process.
- Operated pallet jacks to transport products within the warehouse.
- Collaborated with team members to optimize picking efficiency.
- Packaged orders for shipment according to company standards.
- Inspected incoming products for quality and accuracy upon arrival.
- Assisted in training new team members on picking procedures.
- Participated actively in regular training sessions conducted by warehouse managers.
- Organized warehouse shelves and racks for efficient retrieval of products during order fulfillment process.
Alarm Installer
Alarm Specialties and Protection
Hampshire, Illinois
10.2018 - 10.2022
- Installed alarm systems in residential and commercial properties.
- Conducted detailed site assessments to determine installation requirements.
- Collaborated with clients to customize security solutions based on needs.
- Ensured compliance with local codes and industry regulations during installations.
- Connected control panels and alarm components during installations.
- Designed, built and wired home security systems, sensors and alarms.
- Examined and tested electrical systems to locate loose connections or other faults and make proactive repairs.
- Troubleshot system issues and performed necessary repairs on-site.
- Troubleshot problems with existing alarm systems to determine root cause and corrective action.
Assistant Manager
Chrysler
Belvidere, Illinois
01.2018 - 10.2018
- Assembled components following detailed instructions on an automated assembly line.
- Operated machinery and tools to support efficient production processes.
- Inspected products for quality assurance and adherence to safety standards.
- Collaborated with team members to maintain a smooth workflow on the line.
- Monitored inventory levels and reported shortages to supervisors promptly.
- Maintained a clean and organized work area to ensure operational efficiency.
- Implemented improvements for assembly processes to enhance productivity and quality.
- Worked quickly and efficiently while maintaining high standards of quality control.
- Ensured work areas were kept clean and organized at all times.
- Followed standard operating procedures while performing tasks on the assembly line.
Floyd's Lawncare
Owner Operator Independent
Loves Park, Illinois
01.2007 - 01.2018
- Managed daily operations of lawn care services and scheduling.
- Developed and maintained strong customer relationships through effective communication.
- Implemented best practices for lawn maintenance and landscaping techniques.
- Oversaw equipment maintenance and safety protocols for lawn care machinery.
- Coordinated marketing efforts to attract new clients and retain existing ones.
- Researched new products and technologies to enhance service offerings in landscaping.
- Scheduled appointments with customers for lawn care services.
- Maintained equipment and vehicle in good working order to prevent breakdowns and service delays.
Car Wash Manager
Super Suds
Rockford , IL
03.2002 - 01.2007
- Supervised daily car wash operations ensuring efficient workflow and staff performance.
- Trained and mentored staff on car washing techniques and customer service skills.
- Managed inventory of cleaning supplies and equipment for optimal service delivery.
- Implemented quality control standards to maintain high service levels and customer satisfaction.
- Resolved customer complaints effectively, fostering a positive service environment.
- Monitored safety protocols to create a secure working environment for all employees.
- Oversaw financial operations related to the car wash business including budgeting, payroll and accounts receivable and payable activities.
- Monitored all equipment used during the car wash process to ensure it was functioning properly.
- Inspected vehicles before and after they were washed to ensure quality standards were met.
Mail Sorter
Sunstrand
Rockford , IL
08.1998 - 01.2000
- Sorted incoming mail and packages for efficient distribution.
- Collaborated with team members to maintain workflow efficiency.
- Inspected mail for proper labeling and delivery requirements.
- Organized mail storage areas for easy access and retrieval.
- Followed safety protocols while handling heavy mail containers.
- Organized work area regularly for efficient operation of tasks.
- Inspected incoming mail for damage or missing pieces.
- Verified accuracy of addresses on letters and parcels prior to delivery.
- Picked up outgoing mail from designated locations in a timely manner.
Education
Barber -
Legacy Barber School
Sycamore, IL06-2024
CDL - CDL
Rock Valley College
Rockford, IL06-2018
High School Diploma -
Guilford
Rockford, IL06-1997
Skills
- Sanitation practices
- Tool sanitation
- Safety compliance
- Quality control
- Customer service
- Staff mentoring
- Team collaboration
- Conflict resolution
- Problem solving
- Attention to detail
- Time management
- Equipment troubleshooting
- Business networking
- Quick learner
- Staff mentoring
Timeline
Licensed Barber
self employed
06.2024 - Current
Barbershop Assistant
Off The Top Hairstyling
06.2023 - 06.2024
Line Picker
Amazon
10.2022 - 06.2023
Alarm Installer
Alarm Specialties and Protection
10.2018 - 10.2022
Assistant Manager
Chrysler
01.2018 - 10.2018
Floyd's Lawncare
Owner Operator Independent
01.2007 - 01.2018
Car Wash Manager
Super Suds
03.2002 - 01.2007
Mail Sorter
Sunstrand
08.1998 - 01.2000
Barber -
Legacy Barber School
CDL - CDL
Rock Valley College
High School Diploma -
Guilford