Derrick Glenn
Indianapolis,IN
Summary
HVAC professional with extensive experience in project management and system installation, ensuring compliance and quality across diverse projects. Proven ability to troubleshoot and oversee projects, consistently achieving successful outcomes. Focused on enhancing customer satisfaction through exceptional service and optimized installation processes. Detail-oriented with a strong background in HVAC maintenance and installation, committed to delivering high-quality results on time and within budget.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Lead Installer
Bolls Heating & Cooling
Indianapolis, IN
09.2024 - Current
- Facilitated successful implementation of heating and cooling systems across residential and commercial sites.
- Assessed project requirements to determine best approaches for new system installations.
- Answered questions and responded to issues to deliver exceptional service to customers.
- Investigated customer complaints regarding installation processes or quality assurance practices.
Project Manager
Cair Heating and Cooling
Indianapolis, Indiana
08.2019 - 12.2023
- Oversaw project documentation to ensure clarity and compliance with standards.
- Utilized project management tools to track tasks and enhance workflow efficiency.
- Simultaneously managed multiple projects with competing deadlines to meet client expectations.
- Monitored progress of each project to guarantee timely delivery of quality deliverables.
- Maintained comprehensive records for all project-related documents, including specifications and invoices.
Installer/Service Technician
All Pro Heating & Air
Indianapolis, Indiana
05.2018 - 04.2019
- Ensured optimal performance by maintaining and repairing HVAC equipment.
- Conducted inspections to identify issues and recommend effective solutions.
- Assisted in troubleshooting technical problems during installations or repairs.
- Maintained inventory of supplies, materials, and tools for job site readiness.
- Removed systems and fixtures to prepare for replacement activities.
- Diagnosed and resolved system issues through systematic troubleshooting.
- Executed day-to-day duties with accuracy and efficiency.
Education
R410 Certification & 608 Universal Epa in HVAC/Indoor Air Quality - HVAC
Ivy Tech Community College of Indiana
Indianapolis, IN06-2012
Refrigeration & Air Conditioning - Refrigeration
Ferris State University
Big Rapids, MI06-2005
Skills
- HVAC troubleshooting and diagnostics
- System installation and maintenance
- Project management
- Customer relationship management
- Compliance standards and quality assurance
- Documentation accuracy
- Emergency repairs
- Problem solving
- Team leadership and delegation
- Task prioritization and time management
- Field supervision
- Worksite safety
Certification
- HVAC Certification 2005-Present
- EPA Universal Certification
- EPA Type I II III
- EPA Refrigeration Certification
Timeline
Lead Installer
Bolls Heating & Cooling
09.2024 - Current
Project Manager
Cair Heating and Cooling
08.2019 - 12.2023
Installer/Service Technician
All Pro Heating & Air
05.2018 - 04.2019
R410 Certification & 608 Universal Epa in HVAC/Indoor Air Quality - HVAC
Ivy Tech Community College of Indiana
Refrigeration & Air Conditioning - Refrigeration
Ferris State University