Derrick Goodrum
Magnolia,Texas
Summary
Operations Manager with over 20 years of progressive leadership experience. Proven track record in driving process improvement and effectively managing organizational operations, resulting in increased efficiency and a culture of continuous improvement. Recognized for expertise in logistics oversight and talent development, leading to significant enhancements in operational performance and customer satisfaction. Highly motivated professional committed to delivering top-tier performance. Known for strong leadership and motivational skills, with a focus on ensuring customer satisfaction. Consistently maximizes quality assurance by adhering to regulatory guidelines and implementing effective training initiatives. Demonstrates ability to build productive relationships, resolve complex issues, and foster long-term customer loyalty.
Overview
28
28
years of professional experience
Work History
Operations Manager
Production Facilities Equipment Company
05.2014 - 04.2024
- Resolved customer issues quickly and professionally while maintaining high customer satisfaction ratings
- Managed the daily operations of multiple departments to maximize efficiency
- Developed talented team, participating in hiring, coaching, and performance management processes
- Monitored customer feedback and implemented changes as needed to enhance service quality
- Utilized problem solving skills to anticipate potential risks or obstacles within the organization
- Adhered to corporate standards and regulations, encouraging safe and efficient operations
- Conducted regular walkthroughs and inspections of company facilities to verify adherence to safety standards
- Evaluated operational costs and identified areas of improvement
- Established work schedules, ensuring job tasks were effectively assigned and completed properly
- Directed and coordinated activities of businesses or departments concerned with production, pricing, sales, or distribution of products.
Subsea Manager
Spitzer Industries
10.2005 - 01.2014
- Mentored and trained new employees on company policies and procedures
- Provided support for customers by addressing complaints quickly and efficiently, displaying exceptional customer service skills
- Managed daily operations including scheduling and budgeting, exhibiting excellent multitasking capabilities
- Assigned, prioritized, and delegated tasks and responsibility to departmental employees
- Communicated plans and actions to meet departmental goals
- Oversaw multiple projects simultaneously and ensured tasks were efficiently completed
- Collaborated with staff to develop and carry out processes
- Counseled and disciplined employees, driving performance improvement
- Liaised regularly with upper management to ensure alignment of goals and objectives
- Established efficient processes for streamlining workflow across departments, highlighting proficiency in process improvement
- Oversaw personnel to maintain adequate staffing and minimize overtime.
Foreman
Professional Projects
10.1996 - 02.2005
- Led and trained lower-skilled employees in safe and productive work procedures
- Maintained company vehicles, equipment and tools in good working order
- Utilized advanced tools and equipment to complete project tasks
- Reviewed plans, drawings, blueprints and specifications prior to commencement of worksite operations
- Managed and oversaw multiple crews to maintain efficient scheduling, time, and cost
- Completed assignments to meet customer response time objectives.
Education
Conroe High School
Conroe, TX1995
Skills
- 30 Years experience in manufacturing processes
- Understanding of fabrication and fabrication workflow
- Able to interpret ( P&ID's, ,GA's, ISO,s, and structual drawings
- Manage processes in ASME and ISO 9001 requiements
- 18 years experience in skidded/ modular package systems
- Understanding of Fabrication materials, assembly and hydro procedures
- GMAW, FCAW, SMAW, TIG
- Continuous improvements
- Logistics Oversight
- Goal Setting
- Cost reduction and containment
References
References available upon request
Timeline
Operations Manager
Production Facilities Equipment Company
05.2014 - 04.2024
Subsea Manager
Spitzer Industries
10.2005 - 01.2014
Foreman
Professional Projects
10.1996 - 02.2005
Conroe High School
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