Derrick Gooley
Kansas City,MO
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Operation Advisor
Tesla
Kansas City, MO
05.2023 - Current
- Prepare customer loan and DMV documents and collaborate with other employees to ensure successful delivery appointments
- Demonstrate expertise in selling the Tesla eco-system
- Operationalize Tesla Scheduling Service Calendar and oversee facilities and fleet management
- Maintain brand and EHS standards, cascading feedback to local teams
- Manage expenses and execute keyholder responsibilities including opening/closing of store and conducting morning/evening huddles
- Compile reports for performance improvement and support new hire onboarding and training
- Perform additional responsibilities as assigned to meet business needs.
Vehicle Operation Specialist
Rivian
Olathe, KS
01.2022 - 05.2022
- Inspect 4 vehicles weekly as they are unloaded to the service facility by overviewing the products windshield, body panels, scratches, and impurities before the deliver is accepted
- Assess Final Quality Check (FQC) of 5 vehicles on a weekly basis using Rivian Hub so they can be delivered to customers by providing feedback to service and other teams
- Manage the service facility products by keeping them clean to ensure quality for the customers
- Prioritize the workflow of products by managing the charging station capacity of the service facility
- Receive, inspect, process and validate the Bill of Landing (BOL) to scan and file for Rivian and the service facility record.
Technical Specialist
IRepair Kansas City
Kansas City, MO
08.2022 - 12.2022
- Enhanced customer satisfaction by providing efficient and effective cell phone repairs.
- Managed inventory of repair parts, ensuring adequate stock levels for timely completion of repairs.
- Improved overall repair quality by utilizing precision tools and techniques during the repair process.
- Implemented preventive measures when servicing devices, extending their lifespan after successful repairs were completed.
- Backed up and restored user data to replacement devices, maintaining strict customer privacy protocols.
Car Salesperson
Hendrick Automotive Group
01.2021 - 12.2021
- Made 50 calls a day to assist customers with their vehicle buying experience
- Sold 10 cars a month by matching clients with vehicles that fit their unique needs
- Communicated with customers by phone and email to discuss what vehicle fit the needs of their lifestyle
- Coordinated daily with a team of sales professional to review progress of the dealership's objectives
- Manage the transaction of sales by being the liaison for the finance manager and the customer to optimize the sales experience and profitability of the company.
Porter
Aristocrat Motors
01.2019
- Managed the car lot of 120 cars by making sure they were properly detailed to optimize the car buying experience for the customers
- Assisted the sales team by refueling the cars after the sales transaction is complete
- Interacted with the customers by facilitating a learning environment to inform them of various features present in their cars
- Monitored and reported the abnormal issues of the cars to sales manager.
Education
High School Diploma -
05.2016
Skills
- Virtual & In Person Communication
- Microsoft Suite: Word, Excel, Powerpoint
- Scheduling
- Prioritization
- Time Management
- Critical Thinking
- Certified Detailer
- Customer Service
- Data Analysis
- Technical Troubleshooting
- Diagnostic Testing
- Hardware Installation
- Teamwork and Collaboration
Timeline
Operation Advisor - Tesla
05.2023 - Current
Technical Specialist - IRepair Kansas City
08.2022 - 12.2022
Vehicle Operation Specialist - Rivian
01.2022 - 05.2022
Car Salesperson - Hendrick Automotive Group
01.2021 - 12.2021
Porter - Aristocrat Motors
01.2019
Ruskin High School - High School Diploma,