Derrick Gorshe
Ames,IA
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
22
22
years of professional experience
Work History
Store Manager
Frank Rieman Music
05.2002 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Performed setup and maintenance procedures on store inventory.
- Worked as guitar technician performing repair and maintenance procedures on customer instruments including setups, electronics repairs, and minor lutherie work.
Education
Bachelor of Arts - Liberal Arts And Sciences
Iowa State University
Ames, IA05.2002
Skills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Outstanding communication skills
- Store Merchandising
- Inventory Control
- Team Building and Leadership
- Sales professional
Timeline
Store Manager
Frank Rieman Music
05.2002 - Current
Bachelor of Arts - Liberal Arts And Sciences
Iowa State University
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