Derrick Green
Brooklyn,NY
Summary
The employee that you can always count on to help you get the job done. Management experience means I know what support to you means. Proven leader with a track record of enhancing operational efficiency and fostering team collaboration. Excels in advanced problem-solving and employee training, driving productivity and maintaining high satisfaction levels. Demonstrates a positive attitude and strong attention to detail. Overall I'm a team player!
Overview
4
4
years of professional experience
Work History
Lead Server/ Host
Breuklyn Tequila
1177 Bedford Ave., Brooklyn, NY 11216
02.2023 - Current
- Managed high volume dining periods with effective time management and strong multitasking abilities.
- Promoted a positive workplace culture through teamwork, open communication, and mutual support among coworkers.
- Cultivated warm relationships with regular customers.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Mentored new employees, sharing best practices for exceptional service and fostering a positive work environment.
General Manager
Planet Fitness
946 Pennsylvania Ave., Brooklyn, NY 11207
10.2021 - 02.2023
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Interacted well with customers to build connections and nurture relationships.
- Formulated policies and procedures to streamline operations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
Inbound and Outbound Warehouse Associate
FedEx:Ground
300 Maspeth Ave., Brooklyn, NY 11211
09.2020 - 10.2021
- Collaborated with team members to meet daily productivity goals and ensure timely order fulfillment.
- Improved warehouse efficiency by streamlining inbound and outbound processes.
- Assisted in maintaining a clean and organized warehouse environment, promoting safety and efficiency.
- Expedited order processing by accurately picking, packing, and shipping items according to customer specifications.
- Exhibited adaptability to changing workloads by seamlessly shifting between inbound and outbound tasks as needed.
- Aided in the training of new warehouse personnel, sharing best practices and providing guidance when needed.
- Developed and maintained good working relationships with fellow employees, delivery drivers and vendors.
Education
Associate of Arts - Fashion Design
Penn Valley College
Kansas City, MO06.2002
High School Diploma -
Excelsior Springs High School
Excelsior Springs, MO05.2000
Skills
- Advanced Problem-Solving
- Strong Attention to Detail
- Team Leadership
- Positive and Friendly Attitude
- Organization and Efficiency
- POS system operations
- Employee Training and Development
- Very Responsible and Trustworthy
- Excellent Teamwork and Collaboration
Timeline
Lead Server/ Host
Breuklyn Tequila
02.2023 - Current
General Manager
Planet Fitness
10.2021 - 02.2023
Inbound and Outbound Warehouse Associate
FedEx:Ground
09.2020 - 10.2021
Associate of Arts - Fashion Design
Penn Valley College
High School Diploma -
Excelsior Springs High School