Derrick Gregory
Richmond,Virginia
Summary
Graduate from a certified trucking school with Tanker, Hazmat, Doubles & Triples Endorsements and Twic card. I'm a hardworking team player with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
9
9
years of professional experience
Work History
Mail Carrier
W&L Mail Service Inc
Sandston, VA
05.2023 - 07.2023
- Ability to safely and responsibly operate vehicles, ensuring that all traffic laws are followed.
- Operates a vehicle weighing less than 26,000 pounds with varying time schedules and route assignments.
- Pick up, load, carry and deliver moderate to heavy mail and packages.
- Operate truck following time schedules and rules of safety.
- Review condition of the truck during usage and report all accidents, defects and failures.
- Perform other duties as assigned such as minor mechanical repairs in emergencies as checking fluid levels and air pressure in tires, fueling vehicle and cleaning of the vehicles.
- Updated logs with timely and accurate information meet internal requirements and DOT record keeping demands.
- Picks up and delivers bulk mail quantities from Postal facilities, picks up mail from collection boxes or non-Postal facilities.
- Loads and unloads mail volumes and secures containers in the truck. Uses portable electronic scanner to make required scans and prepares daily trip reports showing work performed.
- Performed pre- and post-trip safety and maintenance checks to mitigate hazards.
Driver
Amazon
Richmond, VA
03.2023 - 04.2023
- Delivered packages to customers in a timely and efficient manner.
- Inspected vehicles for mechanical items and safety issues, ensuring they are in proper working condition.
- Checked loads to ensure that cargo was secure and distributed evenly.
- Performed routine maintenance on trucks such as checking fluid levels, replacing filters, and lubricating moving parts.
- Followed all applicable traffic laws, regulations, and defensive driving techniques while operating company vehicles.
- Verified the contents of inventory loads against shipping papers.
- Provided excellent customer service by responding promptly to customer inquiries and complaints.
- Loaded and unloaded goods from truck using hand-trucks or pallet jacks.
- Ensured compliance with DOT regulations and other applicable laws governing transportation of cargo.
- Prepared documents such as bills of lading, invoices, receipts, proof of delivery documents.
- Monitored road conditions during trips to determine if any adjustments need to be made due to weather or traffic delays.
Health Care Customer
Maximus Federal Services
Richmond, Virginia
11.2022 - 02.2023
- Audited customer account information to identify issues and develop solutions
- Recommended potential products or services after analyzing customer needs
- Prepared customer reports by gathering data collected during customer interactions
- Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns
- Educated and counseled clients about insurance coverage differences and results of decisions to persuasively sell maximum coverage within budget
- Streamlined operational efficiencies by managing accounts and contracts and processing system orders and cancellations
- Track and document all inquiries using the applicable systems
- Attends meetings and trainings as requested and maintains up-to-date knowledge of all programs and systems
- Meet Quality Assurance (QA) and other key performance metrics
- Must be able to remain in a stationary position for an extended period of time
- Educated customers where applicable to alleviate need for future contact
- Recommended potential products or services after analyzing customer needs.
Picker
Amazon
Richmond, VA
03.2021 - 10.2022
- Received and processed customer orders for merchandise in a timely manner.
- Verified accuracy of items picked, packed and shipped to customers.
- Maintained cleanliness of warehouse areas by sweeping floors, emptying trash cans and organizing shelves.
- Executed picking tasks according to order specifications while meeting daily productivity requirements.
- Checked inventory levels on a regular basis to ensure sufficient stock availability for customer orders.
- Loaded, unloaded materials onto, off of delivery vehicles using pallet jacks or other material handling equipment.
- Inspected product quality prior to packing and shipping out orders.
- Performed cycle counts on inventory items as needed to maintain accurate records of stock levels in the system.
- Operated powered industrial vehicles safely including but not limited to forklift, reach truck and cherry picker.
- Communicated with supervisors regarding any discrepancies between physical count results versus system records.
- Collaborated with team members in order picking processes ensuring efficient workflow.
Bank Fraud Prevention
Capital One
Glen Allen, Virginia
09.2020 - 02.2021
- Audited internal data and processes to identify and manage initiatives, improving business performance
- Monitors and analyzes transactions to detect suspicious activity and protect customer accounts
- Conducted data analysis to prepare forecasts and identify trends
- Conducted reviews of flagged transactions and reports that showed potential suspicious activity
- Participated in group discussions with team members to develop new ways to combat fraud
- Documented investigative findings in reports
- Answers inbound calls for fraudulent /suspicious transaction questions
- Assist cardholders/financial institutions with lost or stolen card reports
- Accurately updates cases with proper notes/status depending on response from cardholders
- Meets with supervisor regularly to discuss feedback and coaching, employees must be receptive to feedback provided
- Worked with internal teams to understand business needs and changing strategies
- Contacts customers when potential fraud or risk has been identified to verify account activity
- Stay up to date on emails, ensuring timely responses to supervisors and trainers.
Fraud Detection Coordinator
Capital One
Glen Allen, Virginia
07.2019 - 08.2020
- Investigates customer activity post deposit to identify possible fraud
- Link analysis of confirmed fraud accounts
- Demonstrated excellent communication skills in resolving product and consumer complaints
- Evaluates risk to determine if account activity will be suspended due to fraud
- Determined existing fraud trends by analyzing accounts and transaction patterns
- Inputting cases of suspected or confirmed fraud
- Adding known suspects to internal fraud suspect database
- Identifies known transaction fraud patterns associated with fraud rings
- Identify and evaluate risk for multiple types of transaction fraud
- Moderate understanding of UCC and Reg CC check deposit guidelines
- Refers accounts to AML for suspected money laundering
- Effective time management
- Skilled communication with management, retail, and back office
- Escalation of large credit risk and fraud risk per department guidelines
- Exercise good judgment and independent decision-making skills
- Effective time management and organizational skills
- Demonstrate exceptional listening, questioning and call control techniques
- Display dependability with a solid attendance record.
Fraud Intake Coordinator
Capital One
Glen Allen, VA
04.2018 - 06.2019
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions
- Asked probing questions to determine service needs and accurately input information into electronic systems
- Maintained financial accounts by processing customer adjustments
- Review debit & ATM claims of fraud or dispute for potential charge backs through the MasterCard process
- Review debit & ATM claims of fraud or dispute for possible provisional credit
- Maintain claims, accompanying information, and status in claims case management system
- Utilize investigation skills and document findings
- Gain extensive knowledge of Regulation E
- Become an expert in MasterCard chargeback rules
- Meet performance expectations related to productivity, effectiveness and customer experience
- Contact customers via Avaya regularly
- Assist customers, banking offices and Customer Service with inquiries related to debit card claims
- Other duties as assigned.
Administrative Assistant
Resource Workforce Centers
Richmond, Virginia
11.2017 - 04.2018
- Manages the front desk while greeting customers and directing them to appropriate areas/services while providing exceptional customer service
- Maintains accurate data entry to internal database
- Organized both physical and digital files and updated reports to coordinate project materials
- Developed administrative processes to achieve organizational objectives and improve office efficiency
- Responsible for answering the phone and providing accurate information in a professional manner
- Provides assistance to customers using the computers in the Resource Room
- Assists customers with navigating various websites as well as registering online
- Virginia Workforce Connection website
- Maintains full and accurate understanding of the various programs offered within the center
- Performs other clerical duties as assigned
- Provide customers information regarding job fairs, workshops, and other events of interest
- Provide administrative support to case management staff (i.e Case file preparation, room set up, and more)
- Completes special projects as assigned.
Customer Service Representative
Concetrix
Glen Allen, VA
09.2016 - 10.2017
- Obtained insurance verification and authorization to submit financial clearance of patient accounts
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Utilized data analysis to monitor process efficiencies and identify data integrity exceptions
- Delivered patient information, appointment results and insurance information to other office staff for reporting and billing purposes
- Keep records of customer interactions, transactions, recording details of inquiries, complaints and comments
- Take or enter orders, cancel accounts, or obtain details of complaints
- Ensure that appropriate changes were made to resolve customers' problems
- Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills
- Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
Crew Worker
Kings Dominion Amusement Park
Doswell, VA
02.2014 - 03.2015
- Cleaned and maintained the restaurant's dining area, restrooms, parking lot and exterior premises.
- Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines.
- Verified that prepared food meets requirements for quality and quantity.
- Greeted customers in a friendly manner and responded to their inquiries promptly.
- Assisted other team members as needed to ensure efficient operations of the restaurant.
- Performed cashier duties such as taking customer orders, collecting payments, making change and issuing receipts.
- Provided excellent customer service by greeting customers upon arrival, addressing questions or concerns in a timely manner.
- Stocked shelves with products such as beverages, condiments and disposable items.
- Inspected equipment for cleanliness on a regular basis to ensure safe working conditions.
- Checked temperatures of freezers, refrigerators and heating equipment to ensure proper functioning.
- Ensured that all serving areas were properly stocked with supplies throughout shift hours.
Education
Standard diploma -
Henrico High School
2015
Skills
- Safe Driving Practices
- Document Management
- Time Management
- State and Federal Regulations
- Vehicle Inspection
- Route Management
- Maintenance
- Cargo Handling
- Shipping and Receiving
- Chemical Safety
Additional Information
Economics and Personal Finance
Awards Extracurricular Activities and Skills
Vice President for Leadership Development
Senior Class Reporter
Martin Luther King Jr. Light of Hope Award Winner
Multiple Community Services Honor Roll .
Timeline
Mail Carrier
W&L Mail Service Inc
05.2023 - 07.2023
Driver
Amazon
03.2023 - 04.2023
Health Care Customer
Maximus Federal Services
11.2022 - 02.2023
Picker
Amazon
03.2021 - 10.2022
Bank Fraud Prevention
Capital One
09.2020 - 02.2021
Fraud Detection Coordinator
Capital One
07.2019 - 08.2020
Fraud Intake Coordinator
Capital One
04.2018 - 06.2019
Administrative Assistant
Resource Workforce Centers
11.2017 - 04.2018
Customer Service Representative
Concetrix
09.2016 - 10.2017
Crew Worker
Kings Dominion Amusement Park
02.2014 - 03.2015
Standard diploma -
Henrico High School