Wendy Freeman
United States Post Office
Grand Rapids,MI
Summary
Results-driven professional with extensive experience at the United States Post Office, excelling in customer service and safety awareness. Proven ability to enhance operational efficiency through meticulous organization and teamwork. Skilled in maintaining HIPAA compliance while managing sensitive information, ensuring exceptional service and accuracy in fast-paced environments.
Work History
Mail Carrier
17 Years 2 Months- Delivered mail efficiently along assigned routes, ensuring timely service to customers.
- Sorted and organized mail and packages for optimal delivery sequence.
- Operated postal vehicles safely while adhering to traffic laws and regulations.
- Provided exceptional customer service by addressing inquiries and resolving issues.
- Maintained accurate records of deliveries and collected payments when necessary.
- Developed strong relationships with customers, providing exceptional service by addressing concerns promptly and professionally.
- Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
- Responded to customer inquiries about delivery, forwarding and other postal services quickly to provide quality customer services.
- Used portable devices to maintain system records by scanning items delivered to homes and businesses.
- Improved mail delivery efficiency by accurately sorting and organizing mail for efficient distribution.
- Upheld the integrity of sensitive materials by properly handling confidential documents, registered mail, and certified packages according to USPS regulations.
- Displayed professionalism when interacting with customers at their homes or businesses while delivering their mail promptly and courteously every day.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Maintained a high level of safety by adhering to traffic laws, utilizing defensive driving techniques, and navigating various weather conditions.
- Assisted in reducing lost or misdelivered mail through diligent attention to detail when handling packages and letters.
- Participated in ongoing USPS training programs to stay current on postal service procedures, regulations, and best practices for efficient mail delivery.
- Collaborated with fellow carriers for seamless coverage during vacations, illnesses, or other absences to ensure uninterrupted mail delivery service.
Medical Records Clerk
5 Years 11 Months- Processed patient intake forms, ensuring accuracy and confidentiality of sensitive information.
- Organized and maintained electronic medical records for efficient retrieval and compliance.
- Assisted healthcare staff with record requests, facilitating timely access to patient data.
- Ensured HIPAA compliance by adhering to strict confidentiality guidelines when handling sensitive patient information.
- Assisted in preparation of medical records to release to other medical facilities requesting for patient history and information.
- Supported medical staff by providing organized and accurate medical records.
Pharmacy Technician
6 Years 3 Months- Provided exceptional customer service by answering inquiries and resolving issues promptly.
- Maintained cleanliness and organization of pharmacy workspace to enhance operational efficiency.
- Supported pharmacists in medication preparation and dispensing tasks, improving workflow efficiency.
- Monitored expiration dates of medications, ensuring timely removal of outdated products from inventory.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
Education
High School Diploma
Skills
Excellent Customer Service
Safety awareness
Computer Skills
Teamwork and collaboration
HIPAA and OSHA Compliance
Safe Driving Practices
Timeline
Mail Carrier
United States Post Office
04.2008 - 06.2025Read More
Medical Records Clerk
Correctional Medical Services
11.2001 - 10.2007Read More
Pharmacy Technician
White and White Pharmacy
06.1995 - 09.2001Read More
Union High School
High School Diploma
Read More
Work Preference
Work Type
Part Time
Minimum Desired Compensation
$45000/yr