Derrick Harden
Dacula, GA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
1
1
year of professional experience
Work History
Publix Customer Service Worker
Publix Grocery Store
11.2023 - 12.2024
- Responded to customer requests for products, services, and company information.
- Cross-trained and provided backup support for organizational leadership.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Investigated and resolved customer inquiries and complaints quickly.
Glow Light Show & Festival
Glow Festival
12.2023 - 01.2024
Ran some of the rides
Also directed traffic as well
- Engaged with customers to build rapport and loyalty.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Built relationships with customers to encourage repeat business.
Education
High School Diploma -
Mountain View High School
Lawrenceville, GA05-2025
Skills
- Team Leadership
- Time Management
- Lead Generation
- Expectation setting
Timeline
Glow Light Show & Festival
Glow Festival
12.2023 - 01.2024
Publix Customer Service Worker
Publix Grocery Store
11.2023 - 12.2024
High School Diploma -
Mountain View High School
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