Derrick Johnson
Mitchellville,MD
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
30
30
years of professional experience
Work History
Security Assistant
Federal Bureau Of Investigation, FBI
03.1991 - 09.2020
- Provided exceptional customer service by promptly addressing visitor inquiries while maintaining a secure environment.
- Maintained detailed records of daily activities, incidents, and other relevant information for accurate reporting and analysis.
- Patrolled assigned areas regularly to detect and deter any suspicious activity or unauthorized personnel on the premises.
- Responded quickly to alarms or calls for assistance, assessing situations accurately and taking appropriate action as needed to ensure public safety.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Monitored CCTV cameras and alarm systems for security breaches.
- Issued access cards to authorized personnel to monitor access points.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Examined doors, windows and gates to verify security.
- Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
- Responded quickly to emergency situations to assess and deflect issues.
- Wrote detailed reports of all security breaches and investigations.
Store Clerk
7 Eleven Store
07.1990 - 03.1991
- Enhanced customer satisfaction by providing efficient and knowledgeable assistance in product selection and locating items.
- Streamlined store operations for optimal efficiency by maintaining a clean, well-organized, and adequately stocked sales floor.
- Assisted with inventory management to ensure accurate stock levels and reduced shrinkage through regular product counts and monitoring for theft.
- Collaborated with fellow team members to achieve store goals, sharing best practices for customer service and sales techniques.
- Handled cash register operations accurately, processing transactions quickly while ensuring security measures were followed.
- Promoted a positive shopping experience by greeting customers warmly, offering assistance promptly, and addressing concerns professionally.
- Provided backroom support by organizing incoming shipments, tagging merchandise correctly, and restocking shelves as needed.
- Increased repeat business through exceptional customer service that fostered loyalty among patrons.
- Assisted in maintaining a welcoming store atmosphere by keeping common areas clean, well-lit, and inviting for customers.
- Assisted customers by answering questions and fulfilling requests.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Performed inventory control, such as counting, and stocking merchandise.
- Handled cash with high accuracy and took care to check bills for fraud.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
Education
No Degree - Computer Science
Norfolk State University
Norfolk, VASkills
- CCTV Monitoring
- Perimeter checks
- Alarm response
- Physical security
- Ground Patrol
- Security Camera Monitoring
- Punctuality
- Access Systems and Patrol
- Patrolling
Timeline
Security Assistant
Federal Bureau Of Investigation, FBI
03.1991 - 09.2020
Store Clerk
7 Eleven Store
07.1990 - 03.1991
No Degree - Computer Science
Norfolk State University