Derrick Jones
Houston,TX
Summary
Accomplished Benefits Representative with a proven track record at Teleperformance, enhancing customer satisfaction through efficient insurance claims management and dispute resolution. Skilled in Microsoft Office and adept in verbal communication, I excel in high-pressure environments, mentoring teams for improved productivity and compliance. My focus on achievements in customer service and benefits administration sets me apart.
Overview
5
5
years of professional experience
Work History
Benefits Representative
Teleperformance
06.2022 - 08.2024
- Enhanced customer satisfaction by efficiently managing insurance claims processes and providing timely resolutions.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Head Cashier
The Home Depot Inc
07.2019 - 11.2021
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
- Educated employees on register use, merchandising, and customer service.
Education
High School Diploma -
Bellaire High School
Bellaire, TX06-2018
Skills
- Microsoft Office
- Compliance knowledge
- Employee Relations
- Benefits Administration
- Verbal and written communication
- Documentation And Reporting
Timeline
Benefits Representative
Teleperformance
06.2022 - 08.2024
Head Cashier
The Home Depot Inc
07.2019 - 11.2021
High School Diploma -
Bellaire High School
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