Derrick J. Rancher
The Home Depot
Cranston,RI
26
years of professional experience
Dynamic Customer Experience Manager with a proven track record at The Home Depot, excelling in customer service and retail management. Leveraging strong interpersonal skills and proficiency in Excel, I drive team performance and enhance customer satisfaction, consistently achieving results that exceed expectations.
Work History
Customer Experience Manager
2 Years 8 MonthsTeam Lead-Service & Engagement
2 Years 2 MonthsAssistant/Acting Store Manager
8 MonthsSales Associate, CAP 1
2 MonthsSales Associate
6 Years 11 MonthsCashier
2 Years 5 MonthsAthletic Trainer
1 YearAthletic Trainer
3 Years 9 MonthsEducation
General Studies
Computer Science
diploma
Skills
Great interpersonal skills
Proficient in Microsoft Word
Proficient in PowerPoint
Proficient in Excel
Customer Service
Retail Management
Current Position
Customer Experience Manager, The Home Depot, Warwick, RI, 10/01/23
Experience And Skills Summary
17, 6, Great interpersonal skills, Proficient in Microsoft Word, Proficient in PowerPoint, Proficient in Excel
National Organizations
- National Association for the Advancement of Colored People, 10/01/18-present
- Order of the Eastern Star, 01/01/17-present
- Most Worshipful Prince Hall Grand Lodge of Arkansas, 08/01/10-present
- Alpha Phi Alpha Inc., 04/01/05-present
Awards
- Safety All Star Award, The Home Depot, Q1 2024
- Attendance Hero of the Month, Target, 02/01/22
- Visual Merchandise Excellence Award, Target, Q1-Q2 2021
- Eastern Star Worthy Patron of the Year, Most Worthy Grand Royal Chapter of Arkansas, 2019
- Master Mason of the Year, Most Worthy Princehall Grand Lodge of Arkansas, 2018
- Eastern Star Worthy Patron of the Year, Most Worthy Grand Royal Chapter of Arkansas, 2018
Activities
- Team Member, Turkey Drive, Alpha Phi Alpha, Inc., Boston, MA, 11/01/20
- Disability Consultant, Kindergarten teacher, Yocum Math and Science Academy, El Dorado, AR, 08/01/20
- Presenter, Reading Program (K-1st graders), Order of Eastern Star, Magnolia, AR, 10/01/18-10/31/19
- State-Level Presenter, Final Rites, Prince Hall, Magnolia, AR, 07/01/18-12/31/19
- Team Lead, City Clean-Up Project, National Association for the Advancement of Colored People, Magnolia, AR, 05/01/18-05/31/19
- District-Level Presenter, Membership, Order of the Eastern Star, Magnolia, AR, 12/01/17-02/29/20
- Team Member, Coat Drive, Order of the Eastern Star, Magnolia, AR, 09/01/17-09/30/19
- Team Member, Feeding Program, Order of the Eastern Star, Magnolia, AR, 05/01/17-03/31/20
- Team Member, Community Engagement – Elderly, Order of the Eastern Star, Magnolia, AR, 02/01/17-02/29/20
- Team Lead, Advertising, Prince Hall, Magnolia, AR, 02/01/17-07/31/17
- Team Member, School Drive, Prince Hall, Magnolia, AR, 08/01/14-03/31/20
- Team Member, Feeding Program, Prince Hall, Magnolia, AR, 01/01/12-03/31/20
- Team Member, Fan Drive, Prince Hall, Magnolia, AR, 06/01/11-06/30/19
- Team Member, Can Drive, Prince Hall, Magnolia, AR, 12/01/10-12/31/19
Timeline
Customer Experience Manager
The Home Depot
10.2023 - CurrentRead More
Team Lead-Service & Engagement
Target
07.2021 - 09.2023Read More
Assistant/Acting Store Manager
Nouria
11.2020 - 07.2021Read More
Sales Associate, CAP 1
Walmart
08.2020 - 10.2020Read More
Sales Associate
Walmart
09.2013 - 08.2020Read More
Cashier
The Tobacco Store
07.2007 - 12.2009Read More
Athletic Trainer
University of Louisiana at Monroe
05.2005 - 05.2006Read More
Athletic Trainer
Delhi High School
08.2000 - 05.2004Read More
Delhi High School
diploma
Read More
University of Louisiana at Monroe
Computer Science
Read More
Southern Arkansas University
General Studies
Read More