Derrick Malone-Rivera
The Bronx,NY
Summary
Driven veteran with 8 years of experience delivering technical and administrative solutions in fast-paced environments. Well-versed in communication, team leadership, and mentoring, with a strong focus on transitioning into IT, cybersecurity, and system administration roles.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Patient Access Specialist
Hospital for Special Surgery
New York, NY
10.2022 - Current
- Ensured data accuracy and completeness by verifying patient information and coordinating across departments, supporting efficient patient care and maintaining record integrity.
- Managed patient scheduling and data updates across multiple departments, optimizing workflows and minimizing charting and record errors.
- Utilized Epic electronic health record systems to input, update, and verify patient data, ensuring compliance with privacy and data security regulations.
- Facilitated cross-departmental communication to resolve scheduling conflicts and ensure timely patient access to services, improving overall operational efficiency.
Data Systems Chief, Platoon Sergeant
United States Marine Corps
Brooklyn, NY
06.2016 - Current
- Spearheaded the design of scalable technical networking and administrative solutions to meet evolving system demands, enhancing overall operational efficiency.
- Administered routing and switching infrastructure and Active Directory environments, enabling secure user access, optimizing network performance, and minimizing downtime.
- Guided troubleshooting and performance analysis efforts, mentoring 20+ junior marines in benchmarking practices to improve system performance and stability.
- Led initiatives to improve device and equipment reliability through proactive debugging and preventive maintenance, significantly reducing system downtime by 50%
- Implemented and maintained role-based access controls (RBAC), managing user accounts, group policies, and permissions to ensure secure and compliant access.
- Leveraged equipment performance data to design predictive maintenance programs, improving system reliability and minimizing unexpected downtime for communication networks.
- Led data protection initiatives by establishing backup and disaster recovery processes, safeguarding critical systems and minimizing data loss exposure
- Mentored junior Marines, fostering professional development and leadership skills within the platoon.
- Coordinated logistics for equipment and personnel, ensuring mission success during deployments.
Education
Master of Science - Technology Leadership/Project Management
Touro University
05-2026
Bachelor of Arts - Philosophy
University of Mount Saint Vincent
05-2022
Certificate - Cyber Network Operator
Marine Corps Communications Electronic School
06-2017
Skills
Technical Skills: Active Directory, Cisco Networking, Routing & Switching Fundamentals, Identity & Access Management (IAM), Patch Management, Backup Management, Multi-Factor Authentication (MFA), User Management, Network Administration, Device Configuration, System Monitoring, System Upgrades, Technical Support, Performance Tuning, Windows Administration, Epic Systems, Python, Linux
Software: Microsoft Office (Word, Excel, PowerPoint), G Suite (Docs, Sheets, Slides)
Security Clearance: Active Secret Clearance
Certification
Certifications: Security+ (on going)
AWS certified cloud Practitioner (on going)
Languages
Spanish
Native or Bilingual
Timeline
Patient Access Specialist
Hospital for Special Surgery
10.2022 - Current
Data Systems Chief, Platoon Sergeant
United States Marine Corps
06.2016 - Current
Bachelor of Arts - Philosophy
University of Mount Saint Vincent
Certificate - Cyber Network Operator
Marine Corps Communications Electronic School
Master of Science - Technology Leadership/Project Management
Touro University