Derrick Martin
5939 W Friendly Ave #2K,NC
Summary
Experienced installation and repair technician with work history setting up, repairing and configuring telecommunications equipment. Talented at building relationships with customers and solving problems with little oversight. Excellent communication and planning skills.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Wire Technician
AT&T
01.2023 - Current
- Installed wiring, cabling and networking hardware on customer premises.
- Installed and configured new devices and system components.
- Planned layouts and ran cable into buildings and through walls, attics, and crawl spaces.
- Responded to service requests during and after business hours.
- Performed preventive maintenance of telecommunications equipment.
- Read blueprints and schematics to correctly place equipment.
- Coordinated installation of new users and relocations of existing users.
- Worked closely with network administrators and server engineers to deliver quality service.
- Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP, and CTI applications.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked effectively in fast-paced environments.
Video Hub Technician
Verizon
06.2000 - 01.2023
- Reviewed audio or video detection equipment requests and determined type of equipment to use and best method.
- Performed systematic and high-quality diagnostic troubleshooting and repair or adjustment to integrated audio-visual systems.
- Rendered on-site installation services and support of basic to complex audio and video systems for residential and commercial based clientele.
- Created and maintained inventory of AV equipment and created documentation and instructions on proper usage.
- Designed, assembled and adapted audio or video equipment and related devices.
- Maintained projectors and monitors and oversaw maintenance and repairs involving external vendors.
- Set up projectors, laptops and microphones for live presentations.
- Tested and calibrated audio and visual equipment to verify proper operation.
- Provided technical support to event staff and presenters, reducing technical issues and delays.
- Maintained and troubleshot audio and visual equipment to minimize downtime.
- Pulled and terminated variety of cables.
- Monitored and adjusted sound and lighting levels to optimize live event performance.
- Performed service and system maintenance as directed.
- Executed client consultations to determine audio-visual needs for events.
- Created and implemented technical support plans for audio-visual systems.
- Tested and repaired system circuit boards to component level using variety of instruments.
- Maintained and documented inventory levels of audio and visual equipment to support continuous availability.
- Completed and oversaw rack fabrication.
Education
No Degree - Business Administration
Livingstone College
Salisbury, NC05.2026
Certificate - Home Inspector
College of Southern Maryland
La Plata, MD05.2021
High School Diploma -
Eastern
Washington, D.C.06.1996
Skills
- Maintaining Clean Work Areas
- Employee Performance
- Machine Setups
- Fiber Distribution
- Quality Assurance Inspections
- Assembly Instructions
- Job Specifications
- Complex Problem-Solving
- Telecommunications Equipment
- Safety Policies and Procedures
- Service Quality
- Professional Relationships
- Compliance Issues
- Wiring Replacement
- Data Reports
- Service Requests
- Wire Crimpers
- Operational Support
- Supporting VoIP
- Safe Work Practices
Certification
BICSI
BICSI
Certified on the installation and maintenance of twisted pair wires.
Affiliations
Phi Beta Sigma Inc.,
Phi Beta Sigma Inc.,
Phi Beta Sigma consists of men dedicated to enhancing and promoting systematic fellowship, justice, equal rights, and service to America's communities. Being both a service and social organization, Phi Beta Sigma has many programs.
Timeline
Wire Technician
AT&T
01.2023 - Current
Video Hub Technician
Verizon
06.2000 - 01.2023
No Degree - Business Administration
Livingstone College
Certificate - Home Inspector
College of Southern Maryland
High School Diploma -
Eastern
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