Erika A. Burch
Arlington Heights,IL
Summary
Energetic Nail Technician bringing 20+ years as experience as collaborative and responsible team player. Consistently requested by patrons due to level of care, precision and attention to comfort. Skilled in acrylic, gel and natural nail care techniques.
Specializing in signature techniques and special applications. Talent for satisfying all types of clients with knowledgeable and friendly service.
Skilled in modernizing salons for top-of-the-line work and trained in a number of different nail techniques and product use. Talkative and personal with dedication to professionalism, productivity and excellent customer service.
Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
15
15
years of professional experience
Work History
Licensed Nail Technician
The Peninsula Hotel Chicago
Chicago, Illinois
07.2010 - Current
- Sanitized workstation and stocked assigned workspace to facilitate general office and spa cleaning.
- Completed consultations with spa guests to determine nail care needs.
- Prepared nail beds and cuticles, shaped nails and applied polish for over Number daily customers.
- Communicated effectively with management concerning important customer issues.
- Responded to customer requests and concerns about gel application and nail art designs.
- Provided training and mentoring to new staff to maximize performance.
- Implemented deals for specialty services such as acrylic nails to increase revenue by Number%.
- Cleaned and sanitized tools and equipment before each client.
- Grew repeat client base by Number% through effective marketing and customer service.
- Treated, prepared and maintained clients' nails on both hands and feet.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Carried out day-day-day duties accurately and efficiently.
Licensed Nail Technician
The Ritz Carlton Manalapan
Manalapan, Florida
03.2008 - 07.2010
- Sanitized workstation and stocked assigned workspace to facilitate general office and spa cleaning.
- Completed consultations with spa guests to determine nail care needs.
- Prepared nail beds and cuticles, shaped nails and applied polish for over Number daily customers.
- Communicated effectively with management concerning important customer issues.
Education
Buffalo Grove High School
Buffalo Grove, ILWilliam Rainey Harper College
Palatine, ILSkills
- Sanitation Procedures
- Customer Experience
- Product Promotion
- Relaxation Techniques
- Callus Removal
- Supply Maintenance
- Acrylics Removal
- Infection Control
- Artificial Tip Application
- Cuticle Hydration
- Tool Sanitization
- Maintaining Clean Work Areas
- Industry Standards
- Social Media Platforms
- Onsite Visits
- Work Station Cleaning
- Gel Tips Application
- Individualized Care
- Nail Care and Shaping
- Client Support
- Client Relationships
- Verbal and Written Communication
- Nail Preparation
- Chemical Composition
- Skin Condition Diagnosis and Treatment
- Industry Trends
- Skin Care
- Reading Comprehension
- Maintaining Work Areas
- Positive Reinforcement Strategies
- Brand Loyalty
- Customer Inquiries
- Creative Solutions
- Company Guidelines
- Providing Feedback
Timeline
Licensed Nail Technician
The Peninsula Hotel Chicago
07.2010 - Current
Licensed Nail Technician
The Ritz Carlton Manalapan
03.2008 - 07.2010
Buffalo Grove High School
William Rainey Harper College
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