Melissa Ortiz
Summary
Creative professional in the beauty and wellness industry, known for high productivity and efficient task completion. Skilled in nail art design, hygiene and sanitation practices, and customer service. Excel at communication, time management, and adaptability, ensuring client satisfaction and repeat business.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Licensed Nail Technician
Mel The Nail Fairy (self-employed)
Kissimmee
02.2021 - Current
- Delivered personalized nail care services, enhancing client satisfaction through manicures and pedicures.
- Guided clients on nail health and aftercare, fostering long-term client relationships.
- Maintained a clean and organized workspace adhering to sanitation standards.
- Utilized high-quality products to ensure client satisfaction and safety.
- Coordinated appointment scheduling to streamline workflow and improve client experiences.
- Cleaned and sterilized tools used during nail services.
- Kept detailed inventory lists for nail care supplies, polishes and gel nail colors.
Shift Supervisor
Under Armor Warehouse
Orlando
03.2017 - 11.2020
- Trained new team members on equipment usage and operational procedures.
- Supervised daily warehouse operations and ensured safety protocols.
- Managed priorities while managing operational efficiency.
- Monitored inventory levels and coordinated restocking of products as needed.
- Assisted with scheduling, and customer issue resolution.
Skills
- Salon sanitation
- Sanitation procedures
- Product knowledge
- Appointment scheduling
- Technology proficiency
- Time management
- Attention to detail
- Customer service
- Multi-tasking ability
- Effective communication
Languages
Spanish
Native/ Bilingual
Certification
- Licensed nail technician
Timeline
Licensed Nail Technician
Mel The Nail Fairy (self-employed)
02.2021 - Current
Shift Supervisor
Under Armor Warehouse
03.2017 - 11.2020