My objective is to utilize my skills and knowledge in customer service; while maintaining client satisfaction and building a professional rapport.
Overview
14
14
years of post-secondary education
13
13
years of professional experience
Work History
Licensed Nail Technician
Top Nails
Pittsburgh, Pennsylvania
08.2018 - Current
Deliver professional nail services including manicures, pedicures, nail enhancements, artificial extensions, and advanced nail art, ensuring high client satisfaction.
Ensure cleanliness and sanitation of tools and workstations to maintain a safe and hygienic environment for clients.
Provide quality customer service through client greetings, consultations, appointment management, bookkeeping, and upselling salon products, while effectively maintaining inventory of supplies.
Medical Claims Examiner
UPMC Health Plan
Pittsburgh, Pennsylvania
09.2013 - 04.2016
Reviewed medical claims to ensure accuracy and compliance with policy guidelines, contributing to effective claims processing.
Analyzed claim submissions to identify discrepancies and necessary corrections.
Processed appeals for denied claims following established protocols and procedures.
Communicated with healthcare providers to clarify claim details, facilitating timely resolutions and minimizing delays.
Effectively prioritized and completed assigned task in a timely manner.