Derrick Mays
Englewood,NJ
Summary
Dynamic professional with a proven track record at Regina’s Steakhouse, excelling in team leadership and customer relations. Recognized for enhancing service quality and resolving conflicts effectively. Skilled in heavy lifting and route navigation, I bring strong communication and accountability to every role, ensuring safety and efficiency in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Garbage Truck Helper
DPW
03.2024 - 04.2025
- Supported driver in maintaining a clean driving record by vigilantly monitoring traffic conditions and providing timely alerts about potential hazards or obstacles on the route.
- Contributed to customer satisfaction by promptly addressing concerns and answering questions about waste disposal procedures.
- Enhanced route efficiency by assisting the driver with navigating residential and commercial areas.
- Upheld company standards for quality service delivery by consistently meeting performance benchmarks set forth in job expectations.
- Reduced the risk of accidents by maintaining constant communication with the garbage truck driver during operations.
- Optimized physical stamina required for heavy lifting tasks, consistently handling loads of up to 50 pounds during daily garbage collection duties.
- Maintained a safe work environment through proper use of personal protective equipment and adherence to safety protocols.
- Promoted recycling efforts within the community, educating residents on proper disposal methods for recyclable materials.
Manager
Regina’s Steakhouse
02.2019 - 08.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved safety procedures to create safe working conditions for workers.
- Improved marketing to attract new customers and promote business.
Production Worker
DMG Solutions
01.2019 - 03.2019
- Followed safety procedures and guidelines to maintain safe working environments.
- Used equipment properly to avoid workplace hazards or injuries.
- Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
- Resolved issues quickly to maintain productivity goals.
- Organized work to meet demanding production goals.
- Reduced downtime by performing regular maintenance on machinery.
Education
High School Diploma - General Studies
New Milford High School
New Milford, NJ06.2004
Skills
- Punctuality
- Flexibility
- Heavy lifting
- Hygiene practices
- Trash compacting
- Hand-eye coordination
- Route navigation
- Waste sorting
- Environmental awareness
- Accountability
- Stress tolerance
- Teamwork
- Multitasking
- Excellent communication
- Active listening
- Physical strength
- Heavy equipment operation
Timeline
Garbage Truck Helper
DPW
03.2024 - 04.2025
Manager
Regina’s Steakhouse
02.2019 - 08.2024
Production Worker
DMG Solutions
01.2019 - 03.2019
High School Diploma - General Studies
New Milford High School