Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Derrick McClain

Longwood,FL

Summary

Ensured the confidentiality, integrity, availability of systems, data, and networks. Utilized planning, analysis, development, implementation, , maintenance. To enhance information and security programs, policies, procedures, and tools. Administered information technology principles, methods, and security products to protect and maintain the availability, integrity, confidentiality, and accountability of information system resources. Implemented and advised on it security policies and procedures to ensure the protection of information transmitted form installation using local area networks (LAN), wide area networks (WAN). Accomplished risk analysis, security testing, and certification due to modifications or changes to computer systems. - Integrated, maintained, and enhanced information management and information technology programs to provide systems, tools, and analytical capabilities - Maintained and coordinated activities ( such as network/ it infrastructure upgrades, network/ it resource deployment or Net) to support an organizations office automation efforts - Supported information security activities, initiatives policies, procedures and programs for the security of various operating systems - Coordinated development and implementation of policies and standards for classified network systems regarding sharing and safeguarding classified information. Skills Strong attention to detail, problem solving, great oral communication skills, and strong customer service skills. Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success. Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products.

Overview

6
6
years of professional experience
1
1
Certification

Work History

IT Specialist

Gainesville Health And Fitness
02.2020 - 05.2023
  • Managed hardware and software inventory, ensuring timely updates and replacements as needed.
  • Collaborated with vendors to locate replacement components and resolve advanced problems.
  • Collaborated with cross-functional teams to develop innovative IT strategies aligned with business goals.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Explained security measures in simple terminology to help users understand malware and phishing threats.
  • Configured hardware and granted system permissions to new employees.
  • Created user accounts and assigned permissions.
  • Implemented user access controls to minimize unauthorized access risks while preserving operational flexibility for authorized users.
  • Enhanced system efficiency by implementing and maintaining IT infrastructure upgrades.
  • Maintained servers and systems to keep networks fully operational during peak periods.
  • Secured sensitive data by establishing robust cybersecurity measures and protocols.
  • Led migration projects to modernize legacy systems without disrupting daily operations or compromising security standards.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Conducted regular system audits to identify vulnerabilities, weaknesses, or deviations from established policies or procedures.
  • Rolled out software updates and applied server patches to thwart threats from penetrating networks.
  • Evaluated emerging technologies for feasibility, cost-effectiveness, and potential value-add to the company''s IT ecosystem.
  • Removed malware, ransomware, and other threats from laptops and desktop systems.
  • Collaborated closely with other departments to provide tailored technology solutions that addressed their specific needs or challenges.
  • Optimized network performance through regular monitoring and maintenance.
  • Installed, configured and maintained computer systems and network connections.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Resolved problems, improved operations and provided exceptional service.
  • Proven ability to learn quickly and adapt to new situations.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Learned and adapted quickly to new technology and software applications.
  • Self-motivated, with a strong sense of personal responsibility.
  • Demonstrated creativity and resourcefulness through the development of innovative solutions.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Maintained a comprehensive knowledge of current industry trends, developments, tools, or techniques relevant to the role of an IT specialist.

Personal Trainer

Baileys Health And Fitness
04.2017 - 01.2019
  • Demonstrated proper form and technique to prevent injury.
  • Explained exercise modifications and contraindicated movements to participants with history of injury.
  • Developed, planned, and led personal and group fitness sessions as well as well-known specialty fitness programs.
  • Streamlined scheduling processes for better time management and session availability.
  • Educated clients on proper exercise techniques, reducing risk of injury during workouts.
  • Increased client retention through consistent communication, motivation, and support.
  • Assisted individuals in setting achievable fitness goals, monitoring progress for success.
  • Organized and detail-oriented with a strong work ethic.
  • Learned and adapted quickly to new technology and software applications.
  • Implemented nutritional guidance alongside physical training plans, yielding more comprehensive results for clients'' overall wellbeing.
  • Enhanced gym member satisfaction by providing one-on-one consultations and group training sessions.
  • Developed healthy eating meal plans for clients to provide holistic approach.
  • Maintained detailed records of all client interactions including progress notes, goal tracking updates allowing for easy assessment adjustments when needed.
  • Developed and implemented creative exercise programs to keep clients engaged and motivated.

Education

High School Diploma -

Gainesville High School
Gainesville, FL
05.2013

Skills

  • IT risk management
  • Product Troubleshooting
  • Information Protection
  • Device Installation
  • Security Certification
  • Friendly and Patient
  • System Configuration
  • Wide-area Networks
  • CCNA Certification
  • Systems Analysis
  • System Upgrades
  • Hardware and Software Configuration
  • Software Installation
  • Problem-Solving
  • IT Documentation
  • User Support
  • Troubleshooting
  • Microsoft Certification
  • System Administration
  • Remote Technical Support
  • Attention to Detail
  • Customer Service
  • Account updating

Certification

Comptia security plus

CCNA

Microsoft azure fundamentals

Comptia network plus

Aws certified cloud practitioner

Splunk core certified power user


Timeline

IT Specialist

Gainesville Health And Fitness
02.2020 - 05.2023

Personal Trainer

Baileys Health And Fitness
04.2017 - 01.2019

High School Diploma -

Gainesville High School
Derrick McClain