Derrick McDonald
Orangeburg,SC
Summary
Highly skilled Service Manager with relevant background in leading customer-focused teams and implementing effective service strategies. Strong managerial capabilities, including team leadership, problem-solving skills, and a keen ability to multitask under pressure. Demonstrated success in improving customer satisfaction levels, streamlining operations, and fostering positive work environments.
Overview
4
4
years of professional experience
Work History
Service Manager
Close call heating and air conditioning
Dalzell, South Carolina
05.2021 - Current
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Forecasted department goals and objectives and enforced deadlines for quality service and speedy task completion.
- Represented the service department in executive meetings, providing reports and insights on performance and initiatives.
Education
Operator 1 - Ammonia Refrigeration
Garden City Ammonia Program
St Joseph Miss05-2018
Some College (No Degree) - Hvac
Central Carolina Technical College
Sumter, SCSkills
- Temperature control
- Defrost control
- Valve adjustment
- Pressure vessel inspection
- Ammonia leak detection
- Condenser maintenance
- System Start-up commissioning
- Cooling tower operation
- Refrigeration equipment maintenance
- Pressure control
Timeline
Service Manager
Close call heating and air conditioning
05.2021 - Current
Operator 1 - Ammonia Refrigeration
Garden City Ammonia Program
Some College (No Degree) - Hvac
Central Carolina Technical College