Derrick Miller
West Palm Beach,Florida
Summary
Dependable employee seeking opportunity to expand skills and contribute to company success. Considered hardworking, ethical and detail-oriented. Punctual and hardworking with basic electrical knowledge and abilities. Also willing to take on any task to support team and help business succeed.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Associate (Electrical & Lighting)
Lowes
Lake Park, Florida
11.2021 - Current
- Answered customer questions about policies and procedures with friendly and knowledgeable approach
- Removed dust and dirt from items, regularly cleaning store
- Maximized satisfaction by anticipating needs and consistently offering expert support dealing with electrical
- Served as primary point of contact for customer inquires and questions
- Assisted customers with sales and service needs
- Helped customers navigate store, complete sales and process returns
- Supported team with receiving, pricing and merchandising
- Greeted customers and asked questions to assess needs
- Located requested items from racks or storage areas
- Offered customers information about products, services, prices and special offers
- Enhanced customer satisfaction with fast, knowledgeable service on electricity and lighting with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
Education
Electrican Certification -
Interplay Learning Academy
Remote07.2023
High School Diploma -
Palm Beach Gardens High School
Palm Beach Gardens, Florida05.2022
Skills
- Team Collaboration
- Customer Support
- Product Knowledge
- Problem Resolution
- Customer Needs Assessment
- Quality Assurance
- Heavy Lifting
- Dependable and Responsible
- National Electric Code
- Wiring installation
- Electrical Repairs
Personal Information
Title: DJ JR
Certification
Interplay Learning
- Three and Four-Way Wiring and Installation July 14,2023
- Electrical Career Readiness July 14, 2023
- Lowe's End of Academy Check In July 9, 2023
- Intro to Electrical Code June 23, 2023
- Lockout/Tagout Awareness June 18, 2023
- Ladder and Fall Safety June 17, 2023
- Electrical Safety June 17, 2023
- EMT Conduit Bending June 17, 2023
- Ampacity and Wire Sizing June 17, 2023
- Electrical Devices June 16, 2023
- Electrical Installation June 16, 2023
- AC Motor Lab June 16, 2023
- AC Power June 7, 2023
- Building DC Combination Circuits June 7, 2023
- Building DC Circuits June 7, 2023
- Hand and Power Tools for Electrical Work June 4, 2023
- Electrical Tools June 4, 2023
- How to Use a Multimeter June 4, 2023
- Fundamental Electrical Concepts June 3, 2023
- Math for Electricians June 3, 2023
- Becoming an Electrician June 3, 2023
Languages
English
Native or Bilingual
Timeline
Customer Service Associate (Electrical & Lighting)
Lowes
11.2021 - Current
Electrican Certification -
Interplay Learning Academy
High School Diploma -
Palm Beach Gardens High School